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Capital Region BOCES
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Albany, New York
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and network problems on-site or by assisting help desk staff with user telephone consultations. 5 ... equipment. This class differs from the Network and Systems Technician in that the Senior level performs more
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SUNY Cortland
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Cortland, New York
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technical support and help desk personnel for support assistance.
Documentation ... respond to problems, alerts, and alarms. Respond to daily network and telecom help tickets
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Apogee
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Ithaca, New York
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Four-year degree in Technology field
2-3 years of help desk or technical support experience
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