... can grow, belong and thrive. Your day at NTT DATA The Manager, Service Operations is ... operational plans and to continuously improve service delivery. This role ensures that services are ...

... and Responsibilities:** Proactively monitors and drives service delivery to clients ... delivery model Runs the managed services operations in alignment with the service management service ...

... . • Client Satisfaction: Proactively monitor service delivery, identify opportunities for enhancement, and ... Monitoring: Track and monitor service delivery performance, ensuring maximum uptime and client satisfaction ...

... , covering process, service experience, ticket updates, etc as required Drives service delivery to ... for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and ...

... role works closely with internal service delivery teams to help plan, coordinate and monitor the ... continuously improve service delivery. The main responsibility of the Associate Managed Services Delivery ...

... responsible for cloud infrastructure support operations and service delivery. Manage and lead the team's operations in a 24x7 service delivery environment. Monitor the ticket queue and reports, ensuring that ...