... Description We are seeking a Help Desk Analyst I to join our fully remote team. In this role ... with other IT staff and users • Ability to work in a team-oriented, collaborative environment ...

... and peripherals • Support mobile devices and ensure secure connectivity for remote users ... staff • Develop and deliver training sessions for end-users on new technologies and best practices ...

... with technical services staff on regular maintenance and support tasks after hours • Assisting in ... • Managing and monitoring conditions at local and remote data centers, assisting in coordinating maintenance ...

... requires escalation. • Perform remote troubleshooting through diagnostic techniques and pertinent ... questions and requests to other staff or help sources as appropriate. • Record and retain logs of all ...