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GovCIO
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Kiln, Mississippi
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to ensure timely resolution.
Provides first-tier support to end users for either PC, server or ... -govcio.icims.com/jobs/4659/jr-service-desk-technician-%28tier-1.0%29/job?mode=apply&apply=yes&in_iframe
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GovCIO
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Kiln, Mississippi
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Overview
GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide ... , and monitors problems to ensure timely resolution.
Provides first-tier support to end users for
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GovCIO
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Pierre, South Dakota
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Austin, Texas
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Jackson, Mississippi
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Raleigh, North Carolina
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Nashville, Tennessee
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Salem, Oregon
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Columbus, Ohio
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Lincoln, Nebraska
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Carson City, Nevada
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Augusta, Maine
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Cheyenne, Wyoming
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Dover, Delaware
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Salt Lake City, Utah
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Albany, New York
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Indianapolis, Indiana
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Juneau, Alaska
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and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to ... Tier I support.
Works with Tier I/II/III and other groups to resolve technical problems
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GovCIO
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Olympia, Washington
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Boston, Massachusetts
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Hartford, Connecticut
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Springfield, Illinois
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Sacramento, California
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Annapolis, Maryland
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Lansing, Michigan
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Columbia, South Carolina
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Charleston, West Virginia
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Madison, Wisconsin
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Boise, Idaho
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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GovCIO
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Montpelier, Vermont
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. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or ... (Standard Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support
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