Job Information
Hologic Technical Support Expert - Medical Imaging in Zaventem, Belgium
Technical Support Expert - Medical Imaging
Zaventem, Vlaams Brabant, Belgium
Technical Support Expert - Medical Imaging
Role location : Zaventem, Belgium
Discover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere every day.
As Technical Support Expert at Hologic you will have high level of expertise and knowledge to support our EMEA field service teams and our in-house 1 st level Technical Support Representatives team. This includes expert level troubleshooting and root cause investigation, mapping out in-house training, providing input on product launches.
In this pivotal role you will build robust internal relationships that uphold and extend the reach of Hologic brand.
KEY RESPONSIBILITIES
Take ownership of complex issues escalated by our EMEA service teams
Root cause analysis and support for complex technical, application and connectivity related queries
Drive initiatives to improve our (remote) support capabilities
Enhance team proficiency in Hologic products
Gather and utilize feedback to advance service and product quality
Deliver technical training to service teams across EMEA
Collaborate with headquarters and partners to integrate regional insights
KNOWLEDGE, SKILLS & EXPERIENCE
Educational background and/or relevant experience in biomedical / electromechanical engineering
Prior experience in field service or expert level support and experience with X-ray or medical imaging devices would be advantageous
Advanced troubleshooting skills, excellent analytical and problem-solving skills
Excellent written and verbal communication skills in English
Proficient in Microsoft Office Suite, experience with CRM and ERP systems
Self-motivated learner with a focus on product expertise
Demonstrated ability to successfully perform in an environment of changing priorities
Ability to interface and work effectively with all levels of the organization and external stakeholders
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
We offer a competitive salary and annual bonus which our talent partner can discuss with you.
Apply today!
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