With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Cloud Solution Architect Manager, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments. This role is customer facing and is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• People Management: Lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework

• Customer Centricity: Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Modern Work (MW) expertise to enable defined Customer Success Plan outcomes

• Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• Business Impact: Manage MW Usage, support business and deliver on customer value. Coach the team to develop opportunities to drive Customer Success business results by working with business and TDMs to ensure they understand MW value proposition and get value from their investment. Drive usage growth of MW workloads through Customer Success excellence; reducing competitive threat.

• Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging MW technical expertise. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP. Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

• Technical Leadership: Learn It All - Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals.

• Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize Intellectual Property (IP) re-sure and learn from others to help accelerate your customers transformation journey

Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .