Job Information
Amgen Key Account Manager in Zagreb, Croatia
Responsibilities
To the Senior Manager Sales
• Maximizes promotion of our products based on a multi stakeholder approach (KOLs, Pharmacy, lead local clinicians)
• Ensure promotion objectives in the hospital accounts in territory
• Builds and maintains high quality customer relationships as well as internal cross collaboration
• Differentiates Amgen and our products from competitors
• Ensure relevant information is shared other stakeholders at Amgen
Planning
• Map decision processes and identify key decision makers
• Implement and monitor an action plan for the accounts on territory based on deeper analysis of TA influenced by different factors, insights:
competitors,
customers,
reimbursement changes, situations
new therapies
• Effective in customer planning in line with the marketing strategy, implement C360
• Achieves/exceeds POA and tracks C360 KPIs (Tableau)
• Account level planning of interactions based on customer preferences
• Contribute to development of the marketing/commercial strategy
• Scanning business trends and business opportunities (prepare for the future)
Execution
• Build relationships with identified stakeholders
• Execution of planned activities in matrix organization
• Proactively act on the territory, raise challenges to other departments, suggest appropriate actions/solutions, involve relevant functions
• Usage of different complimentary channels to engage with customers (focused on F2F, remote and hybrid) and skilled in usage of different IT tools (Webex, Miro, MS teams)
• Operates within the agreed expense budget aligned with POA priorities
Tracking
• Follow-up and update account analysis, stakeholder analysis ensuring developing understanding of customer needs
Qualifications
Minimum Requirements
• Life science degree
• 5-8 years of experience as Medical Rep promoting pharmaceutical products
• Demonstrated track record of introduction of new products
• Thorough knowledge of the majority of decision makers in his/her area
• Proficient in doing scientific/promotional presentations
• Demonstrated track record of working with objectives and achieving them
• History of working in innovative and/or multinational companies
• Able to read scientific articles and to do oral presentations in English
• Digital affinity, able to use different digital tools on skill level
Advantage:
• Experience in hospital pharmaceutical products
• History of working in complex and cross-functional teams
• Experience as Key Account Manager
• Fluency in English, both in oral and written communication
Competencies
• Strong leadership skills
• Strategic thinker to manage a complex portfolio and maximize overall account return
• Able to think long-term as well as short-term
• Strong analytical skills to assess the profitability of different scenarios
• Creativity and capacity to explore and propose different alternatives
• Good medical background to be able to know thoroughly our products
• Excellent interpersonal/communication skills to interact with clients and colleagues
• Objective/results and customer oriented
• Able to work under pressure
Amgen
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