Health Disparities-Outreach Projects Assistant

Location: WellSpan Health, York, PA

Schedule: PRN/Per Diem

Sign-On Bonus Eligible

Remote/Hybrid

Regular

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Hours

Evenings and weekends

General Summary

Utilizes a variety of modalities to conduct outreach to specific populations in our efforts to advance health in the community. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner.

Duties and Responsibilities

Essential Functions:

• Places outbound phone calls to WellSpan patients as assigned. Provides exceptional customer service at all times by addressing patients in a professional, positive, and caring manner.

• Conducts outreach by telephone and other modalities to engage patient in conversations to promote benefit of preventative screening (i.e., breast cancer screening) and schedules patient for screening.

• Confirms accurate demographic and financial information in Electronic Health Record. Enters and maintains detailed information on confidential records for patients.

• Understands and demonstrates knowledge of insurance and enters information appropriately into the Electronic Health Record. (Verifies insurance coverage utilizing Real Time Eligibility (RTE).

• When scheduling via phone, using the electronic provider order, understands the steps needed to schedule the appropriate service, paying attention to the details of the patient's diagnosis, physician verbiage, and department specifications.

• Assesses patient access to technology, current digital skill level pertaining to what they

• need to accomplish to use MyWellSpan to schedule appointments.

• Coaches patients as necessary to establish a MyWellSpan account.

• Contacts physician offices or other WellSpan departments when necessary to obtain additional information on behalf of the patient to ensure continuity of care.

• Provides cost estimates to patients upon request to fulfill WellSpan's goal of price transparency.

• Promotes the active engagement of all employees and supports recognition of staff accomplishments.

• Uses the secure messaging function to communicate to patients and/or departments.

• Uses appropriate resources available to provide general information to patients as needed.

Common Expectations:

• Maintains appropriate records, reports, and files as required for the department.

• Adheres to established policies and procedures, objectives, and quality standards.

• Embraces the challenge of learning and teaching basic technological concepts related to internet services, computer, and device characteristics, and common online services and applications.

• Possesses excellent self-organization, language capacity, and cultural competency skills.

• Maintains excellent telephone and online communication skills, including the ability to

• establish trust with clients of varied educational and cultural backgrounds.

• Completes all training, as needed, to schedule patients, as well as new hire department training.

• Participates in educational programs and staff meetings required for the department.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Frequently

• Reaching - Rarely

• Talking - Frequently

• Hearing - Frequently

• Repetitive Motions - Occasionally

• Eye/Hand/Foot Coordination - Occasionally

Working Environment:

• Occupational Hazards - Occasionally

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year 3 - 6 months Required and

• Customer Service Preferred

Knowledge, Skills, and Abilities:

• Fluency in English and Spanish required.

• Excellent communication and interpersonal skills.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.