Overview

An ABM Account Manager is responsible for the growth, operational and financial success of his/her branch. The Account Manager must lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.

Compensation: $45,000-$84,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) .

Essential Duties (including but not limited to):

Client Relations

• Maintain constant communication with clients to ensure consistent and satisfactory service.

• Entertain clients and prospective clients.

• Respond to customer inquiries and resolve complaints.

• Ensure quality services are provided in accordance with account requirements.

• Visit client accounts and establish customer inspection and visitation schedules.

• Maintain effective and robust quality assurance programs.

• Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision

• Create a team-oriented environment where employees can learn and succeed.

• Create positive employee morale within your branch.

• Demonstrate solid leadership skills.

• Ensure branch employees understand their responsibilities and are properly trained.

• Regularly review employee performance and address performance issues.

• Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.

• Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.

• Understand applicable union contracts and develop effective working relationship with local labor unions.

Additional Responsibilities

• Daily Checks with Building Engineers and Technicians

• Weekly Reports

• Time Sheet Review

• Time Exception Review

• Overtime

• PTO

• Screen, hire, supervise, and coordinate training activities for engineering staff.

• Provide technical support, job delegation, and project management to engineering team.

• Assist with reducing operating expenses while maintaining and enhancing the quality of the services provided.

• Assist in generating and executing budgets

• Assist with generating scope for /RFA/RFP.

• Assist in project management.

• Outline a seamless customer impact.

• Ensure safety guidelines are followed.

• Provide on time updates to Client.

• Assist with construction projects

• Review construction drawings to ensure standards are followed.

• Collaborate with GC's on impacts to existing customers, FLS impairments, warranty work, etc.

• Oversee commissioning of new equipment.

• Vendor contract review and management.

• Monitor and control energy efficiency.

• Assist with generating SOP's

• Ensure OSHA compliance.

• Respond and support after hours emergencies when needed.

• Performance evaluations, disciplinary action, and pay increase recommendations.

• Ensure team development goals are outlined and met.

• Performs other duties as assigned or requested.

MINIMUM REQUIREMENTS

• Bachelor’s degree, preferred. HS Diploma/GED Required.

• Understanding of the service industry trends, practices, and process.

• 5+ years prior management or supervisor experience in the janitorial or facilities field.

• Solid accounting and business acumen

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

REQNUMBER: 90735

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.