Job Number 24151297

Job Category Rooms & Guest Services Operations

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

**Must have Japanese citizenship or Eligible work in Japan permit holder

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

すべてのゲストのチェックインを処理し、予約を確認し、部屋を割り当て、ルームキーを発行してアクティベートします。部屋料金、現金、チェック、デビットカード、クレジットカードなど、すべての支払い方法を処理します。チェックアウトも全て処理し、遅延料金や異議のある請求について解決します。ゲストからの電話、メッセージ、リクエスト、質問、懸念に対応し、記録して処理します。ハウスキーピングと連携し、チェックインのための部屋の準備状況を追跡します。駐車手順をゲストや訪問者に伝え、必要に応じてベルスタッフやバレットスタッフを手配します。ゲストに道順や施設および地元の観光地に関する情報を提供します。毎日のレポート（到着数、出発数）を実行し、特別なリクエストがないか確認し、レポートの正確性をチェックします。指定されたキャッシャー業務と締め報告をコンピュータシステムで完了します。ゲストの個人チェックやトラベラーズチェックを現金化します。シフトの始めと終わりに現金を数え、会計の仕様に従ってレシートをバランスし、預けます。

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.