Job Number 24149686

Job Category Rooms & Guest Services Operations

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

**Must have Japanese citizenship or Eligible work in Japan permit holder

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.

ゲストからの特別な手配やサービス（例：交通手段、予約、クリーニングなど）のリクエストに応じて、手配を行うか、適切な提供者を特定します。ユニークなニーズを持つゲストからの特別なリクエストには対応し、満足度を確保するためにフォローアップを行います。施設や周辺のアメニティ、特別イベントやアクティビティに関する情報を収集し、要約してゲストに提供します。すべてのゲストからの電話、メッセージ、リクエスト、質問、懸念に応答し、記録し、処理します。ゲストの電話、リクエスト、問題を解決するために、必要に応じて適切な担当者や部門（例：ベルパーソン、ハウスキーピング）に連絡します。シフトログやデイリーメモ帳をレビューし、重要な情報をログブックに記録します。前日の未解決のリクエストには優先的に対応し、解決します。在庫を監視し、一般的なオフィス用品を注文します。ゲストからの盗難報告については、ロス・プリベンション/セキュリティに通知します。

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

管理職をサポートして、採用、トレーニング、スケジュール管理、評価、カウンセリング、懲戒処分、モチベーション向上、コーチングを行います。また、ロールモデルとして「公正な取り扱いの保証/オープンドアポリシー」のプロセスにおける最初の連絡先として機能します。事故、怪我、不安全な作業条件についてはマネージャーに報告し、安全トレーニングや認証を完了します。すべての会社ポリシーと手順に従い、制服と個人の外見を清潔かつプロフェッショナルに保ち、機密情報の保護に努めます。会社の資産を守ります。会社の基準に従ってすべてのゲストを歓迎し、認識し、ゲストのサービスニーズを予測し対応します。障害を持つ個人を支援し、心から感謝の意を示してゲストにお礼を言います。明確でプロフェッショナルな言葉を使って他者と話し、適切なエチケットで電話に応答します。他者とのポジティブな作業関係を築き、維持します。品質の期待と基準に従うことを確保します。長時間立ったり、座ったり、歩いたりすることが求められます。10ポンド以下の物を自力で移動、持ち上げ、運ぶことができます。スーパーバイザーから依頼されたその他の合理的な業務を遂行します。

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.