Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.

• 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.

• Ability to communicate in English and French fluently, to support client relationship management in this region.

Preferred qualifications:

• Knowledge of Google products across Google Ads, YouTube and programmatic advertising.

• Ability to process large data sets and identify patterns of significance.

• Excellent business acumen and the ability to successfully navigate and influence various personalities within a complex business environment.

gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

• Develop and apply knowledge of the market, industry, products, and tools, in preparation to offer the best solution for our clients' business challenges.

• Dive into the client’s business objectives and work with them to lead the conversation on a holistic media strategy to drive performance and the right investment.

• Work with cross-site and cross-functional teams to drive short and long-term account growth.

• Drive conversations on measurement and attribution (along with the Measurement and Attribution specialists) of YouTube and/or DV360 media.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.