Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Summary

We are seeking a dedicated Enterprise Architect specializing lead-to-cash processes to join our broader team of enterprise architects representing the Chief Information Officer (CIO). This vital role involves streamlining business processes and enhancing digital capabilities by eliminating redundancies within our digital product portfolio, as well as formulating architectural decisions to tackle complex business challenges.

The successful candidate will provide technical leadership for lead-to-cash processes that underpin the customer journey from initial product interest to sale completion and payment collection on the current platforms. In addition, the candidate will provide direction and oversight on decisions regarding new capabilities within the domain.

Additionally, this role requires developing and managing an IT roadmap aligned with our business strategy and fostering innovation in self-service support and automation. The ideal candidate will be a strategic thinker with a proven track record of enhancing digital work environments and a strong commitment to data integrity and excellence.

Responsibilities

• Develop process-to-system maps detailing lead-to-cash processes and their associated data flows

• Promote and mature a platform-first strategy around customer lifecycle management capabilities using tools like SAP S/4 and Adobe Marketo.

• Analyze and eliminate redundancy and inefficiencies within the digital product portfolio resulting in streamlined end-to-end business processes and the enhancement of the enabling capabilities

• Perform comprehensive trade studies and formulate well-considered architectural decisions to address complex business challenges with clear recommendations for optimal solutions

• Develop and manage an IT roadmap that provides visibility into current and future projects, their alignment with business strategy, and their interdependencies

• Ensure the integrity and excellence of data management within LeanIX, accurately depicting the digital product portfolio and its intricate relationships with business processes, capabilities, components, and data objects

Who You Are

• Bachelor’s or Master's in Computer Science or related field

• 10+ years proven engineering and architecture experience supporting the customer relationship management domain

• Practical experience with CRM tools

• Strong background in architecture methodology

• Excellent leadership, communication, and interpersonal skills

• Ability to work in a fast-paced, ever-changing environment

• Experience modeling and streamlining critical end-to-end business processes

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.