Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Lead Director of Dispensing System and Inventory Process Innovation has the unique opportunity to serve as business lead on re-shaping and innovating foundational pharmacy fulfillment processes that will transform our workflow, modernize our dispensing system, evolve how we manage inventory, and most importantly deliver differentiated service experiences for the patients we serve. This work requires an extensive background managing the delivery of transformational multi-year IT projects and launching process-improvement enhancements to field and store teams. Using a strong strategic mindset, successful candidates will have a bias for action and customer centricity that is unmatched by their peers. At the same time, this talent developer will need to ensure their teams support and successfully deliver modernized platforms and tools for pharmacy – where we fill 1B+ prescriptions annually.

Primary Job Duties and Responsibilities

Drives Innovation Strategy

• Continuously looks for opportunities to drive efficiency and productivity across the team; partners with Technical experts to identify and recommend implementation of new technologies to achieve this

• Coaches and empowers team to identify new pathways to create simplicity for store teams and field leaders and

• Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers.

• Provides both constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than be impeded by them.

Strategic Planning

• Develops and executes a comprehensive short and long-term strategy to meet the business objectives of the team

• Routinely engages with peers and senior leaders (VP, SVP) across stakeholder groups in thought partnership on policy development and strategy assessment, re-directing as necessary to meet dynamically changing regulatory environment

• Leads and participates in meetings/calls with corporate partners and retail Senior Leaders to support overall agenda and governance strategy.

• Champions innovation by bringing ideas to own ED & VP as well as the broader Pharmacy and Consumer Wellness Team in an agile way, while balancing growth against financial risk and incremental cost to the organization

• Maintains multi-year roadmap for IT system enhancement investments to support overall agenda

Delivers Results

• Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables. Empowers the team to drive action steps to bring to completion

• “Inspects What They Expect” – routinely inspects and monitors key processes and functions; institutes improvement measures as needed; holds team accountable to KPIs and deliverables

• Optimizes and level sets expectations with stakeholders by partnering closely with Field Leadership, Retail Operations, Legal, Regulatory Affairs, Business Compliance Office, Trade, Logistics, and IT to ensure appropriate levels of support and collaboration

• Work cross-functionally with CSC partners to develop strategies and action plans to mitigate identified risks and opportunities tailored to the specific needs of each operating Division

• Optimizes use of data to support field execution of key programs and processes; ensures field feedback is incorporated by team into dashboards and reporting to improve utilization and effectiveness

• Actively manages team resources to ensure OpEx, CapEx and IT Labor Hrs. spend is within fiscal year budget; recommends and advocates for budget for upcoming fiscal year to support the strategic plan and agenda for the team

Talent Development

• Develops the capabilities of direct reports to take on progressively higher levels of responsibility while also establishing and maintaining governance processes that ensure store and field leaders, by position, have the communication and tools they need to deliver effectively.

• Develops robust, diverse talent pools and succession plans.

• Promotes a high-performance culture by clearly setting goals and expectations.

• Develop external and internal networks that support a pipeline of talent into day-to-day and governance team.

• Act as a coach and mentor for team to develop and support IDPs for high potential talent

• Leverage existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent.

Required Qualifications

• 10+ years’ experience of developing, implementing, and executing programs.

• 10+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.

• 10+ years’ proven track record of influencing others with and without authority

• 10+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.

• 10+ years’ experience actively taking on issues in a decisive manner, while keeping broader department dynamics in mind and empowering your leaders to obtain results through building behaviors.

• 10+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.

• 10+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.

• 10+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.

• 10+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.

• 10+ years’ experience demonstrated ability to lead a large team and manage a multi-million-dollar business unit to achieve financial and business results.

• Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities.

• Ability to think about the impact of decisions within Retail Store Operations.

• Consistently demonstrates strong executive presence.

• Consistent record of exceptional customer service skills in increasing larger scopes of responsibility.

• Deep understanding of Retail Store Operations at CVS, or in other like external business models

• Demonstrated track record of high performance.

• Any additional tasks as required by manager or supervisor.

• Regular and reliable attendance

• Travel- Ability, and willingness, to travel regularly, 25% of time, based on needs of the business.

Preferred Qualifications

• 15+ years’ experience of developing, implementing, and executing programs.

• 15+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.

• 15+ years’ proven track record of influencing others with and without authority

• 15+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.

• 15+ years’ experience actively taking on issues in a decisive manner, while keeping broader department dynamics in mind and empowering your leaders to obtain results through building behaviors.

• 15+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.

• 15+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.

• 15+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.

• 15+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.

• 15+ years’ experience demonstrated ability to lead a large team and manage a multi-million-dollar business unit to achieve financial and business results.

• Experience working for a Fortune 5 company in retail operations, or something similar, for a retail pharmacy company.

Education

Bachelor’s degree, or equivalent experience required

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 11/08/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.