Description We are looking to recruit a detail-oriented Help Desk Analyst in the Wholesale Distribution - Dur Goods industry, based in WOODRIDGE, Illinois, United States. This role offers an exciting opportunity to provide technical support, troubleshoot problems, and assist with various tasks associated with the MIS department.

Responsibilities:

• Provide troubleshooting assistance to employees to resolve technical issues

• Carry out day-to-day tasks associated with the MIS department

• Learn and adapt to using additional third-party products as required by the company

• Support the warehouse management system (WMS) used in warehousing operations on a daily basis

• Use Microsoft Office products proficiently, along with the Microsoft Windows Server environment

• Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Office 365 to perform duties efficiently

• Manage and resolve customer credit inquiries

• Monitor customer credit accounts and take appropriate action to collect delinquent payments. Requirements

• Minimum of 3 years of experience as a Help Desk Analyst or in a related role within the Wholesale Distribution - Dur Goods industry

• Proficiency with Microsoft technologies, including Microsoft Office 365

• Experience with Active Directory and Configuration Management

• Strong knowledge of Computer Hardware and Desktop Hardware

• Familiarity with Deskside Support operations

• Experience working with Databases

• Excellent problem-solving skills and the ability to troubleshoot technical issues

• Strong communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner

• Ability to work collaboratively in a team environment and handle multiple tasks simultaneously

• Proven history of delivering exceptional customer service

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

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