Description As a member of the IS Tech Services support team. The Tech Analyst will provide high-quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving end-user issues and supporting other members of the I.T. department. Essential Duties and Responsibilities Supporting IT equipment in a large corporate environment Desktop/laptop tech support (Mac and PC) Support Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support as needed May provide executive user support Various other tasks associated with deskside services May need to be available to provide support at other end-user locations as needed Other duties as assigned Skills and Abilities Customer focused Personal accountability for results Detail oriented Strong analytical and troubleshooting skills Minimum of 2 years technical experience in providing Deskside or helpdesk Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (iOS/iPhone/iPads/Android) - excluding warranty hardware repair Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)