Veritas HHS seeks a Resource Coordinator for New Hanover County Child Support Services office located in Wilmington, NC.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Heres our Mission and Core Values.

• Mission -Do socially useful work, have fun, and prosper.
• Core Values -Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Rewards Program

About the Position

The Resource Coordinator is responsible for managing an assigned caseload for parents who require supplemental services to overcome barriers to supporting their children, including incarceration. This individual is responsible for identifying community resources, developing linkages with those resources, determining Parents' needs for supplemental services and making appropriate referrals for services. This individual reports to the Team Leader.

Primary Responsibilities

Under the leadership of the Program Manager, work with community groups, organizations and employers to meet the service needs of low-income Parents

Inform and educate target audiences about the programs goals, services, requirements, and processes

Collaborate with office management and case managers on processes and procedures for case management and referrals to the Resource Coordinator

Coordinate referrals to community services and monitor for participation

Analyze case information and take next steps pursuant to State policies and procedures

Under supervision of staff attorney, prepare legal documents and correspondence related to a case

Work state automated system prompts to keep case information current and support automated case actions

Track own performance through special reports

Receive, evaluate, and resolve customer problems and complaints

Update state system with appropriate new information and records detail of customer contacts

Take all actions available to resolve customer concerns

Other related duties as assigned

Requirements

• Bachelor's degree preferred in psychology, social work or related field.
• At least two years of experience in legal environment or government case processing; public contact experience and knowledge of community service organizations preferred
• Education can be substituted for years of experience
• Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

Learn about Veritas HHS at www.veritas-hhs.com.