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JPMorgan Chase ServiceNow Senior Product Delivery Analyst, Associate in Wilmington, Delaware

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Infrastructure Platforms, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

  • Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies

  • Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements

  • Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

  • Works closely with business stakeholders and technology teams to understand their needs, objectives, and challenges and design solutions

  • Proposes innovative and practical solutions that align with the organization's strategic goals and technological capabilities

  • Serves as a liaison between business stakeholders and technology teams

  • Presents complex technical concept findings, recommendations, and project updates to various audiences

  • Creates detailed documentation including business requirements, process flows, use cases, and user stories throughout the project lifecycle

  • Assists in project planning, estimation, and resource allocation.

  • Monitors project progress and identifies potential risks or deviations from the plan

  • Participates in system testing, user acceptance testing, and validation of implemented solutions that meet the specified requirements

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area

  • Demonstrated performance in either product management or relevant domain area

  • Experience executing operational management and change readiness activities

  • Experience in product deployment processes

  • Bachelor's degree in business administration, Information Technology, or a related field

  • Strong analytical, problem-solving, and critical-thinking skills

  • Excellent communication and interpersonal abilities

  • Proficiency in requirement gathering techniques, process modeling, and documentation

  • Ability to collaborate effectively with cross-functional teams

  • Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, MS Excel, PowerPoint and Word

  • Proven practice with Agile Methodology and ceremonies - Ability to write analysis stories

Preferred qualifications, capabilities, and skills

  • Developed knowledge of the product development life cycle

  • Familiarity with data analytics and reporting tools

  • Service Now experience is preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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