Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

Overview:

As a Senior Specialist of Sales & Retail Engagement, you’ll play a pivotal role in driving Wayfair’s success by creating exceptional customer experiences and leading your team to achieve ambitious sales targets. Reporting to the Department Manager, you’ll leverage your deep knowledge of home furnishings and design to provide expert guidance, mentor Sales Associates and Specialists, and develop strategies to elevate store performance. By blending your leadership abilities with your passion for sales, you’ll inspire the team to deliver results while ensuring a seamless shopping experience for every customer. The ideal candidate thrives in a fast-paced environment, is committed to fostering a culture of collaboration, and is excited to contribute to Wayfair’s continued growth and success in retail.

What Does a Senior Specialist of Sales & Retail Engagement Do?

• Drive Sales Leadership & Performance: Consistently exceed individual sales goals, KPIs, and productivity standards. Foster a sales-driven culture emphasizing customer engagement, product knowledge, and achieving team sales targets.

• Lead by Example in Sales Excellence: Act as a role model for the team by demonstrating effective selling techniques, building customer rapport, and closing sales with confidence.

• Mentor & Develop Sales Specialists: Provide training and mentorship to Sales Specialists, ensuring they are well-versed in product knowledge, sales techniques, and customer service excellence. Help new hires quickly acclimate to the Wayfair sales environment.

• Demonstrate Reliability & Professionalism: Maintain strong attendance and communication to support business needs. Proactively address scheduling or operational challenges to ensure consistent store coverage.

• Foster a Collaborative Team Environment: Promote a positive, team-oriented atmosphere by sharing best practices, offering constructive feedback, and supporting colleagues in achieving collective success.

• Enhance Customer Experience & Build Relationships: Cultivate strong relationships with customers by leveraging your product expertise to offer personalized recommendations and design solutions, ensuring every customer feels valued and supported.

• Deliver Exceptional Customer Service: Proactively resolve customer concerns, ensuring satisfaction and delivering a seamless and memorable shopping experience.

• Champion Product Knowledge: Maintain expert-level knowledge of Wayfair’s product catalog and stay informed about design trends, new product launches, and industry innovations to offer customers the best solutions.

• Ensure Operational Excellence: Contribute to the smooth running of store operations by assisting with inventory replenishment, floor set execution, product processing, and maintaining store presentation standards.

• Utilize Sales Analytics & Tools: Master Wayfair's sales essentials, CRM software, and analytics tools to monitor performance, track progress toward goals, and adapt strategies to improve sales outcomes.

What are the Job Requirements?

• Experience: 2-4 years of experience leading a sales team in a fast-paced retail environment. Proven success in retail sales, with a preference for experience in a design-related or specialty sales setting.

• Leadership & Coaching: Demonstrated ability to motivate, inspire, and coach a team to achieve sales goals. Strong skills in mentoring team members, delegating tasks, and providing constructive feedback to support their development.

• Sales & Customer Service Expertise: A passion for delivering exceptional customer service and building lasting relationships. Proven track record of exceeding sales targets and utilizing consultative selling techniques to address customer needs and provide tailored solutions.

• Flexibility & Availability: Willingness to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

• Product Knowledge: Strong understanding of home furnishings and design principles, with the ability to learn and adapt to an extensive product catalog. Confident in articulating product features, benefits, and value propositions to customers.

• Business Acumen & Analytics: Strong analytical and problem-solving abilities. Experience analyzing sales data to identify trends, make data-driven decisions, and improve performance. A solid understanding of retail operations and how they impact sales and customer experience.

• Technology Proficiency: Comfortable using mobile applications, CRM systems, design tools, and Google Suite or Microsoft Office applications. Ability to adapt to new technologies and work efficiently in a fast-paced, dynamic environment.

Additional Physical and Environmental Requirements:

• Physical Demands

• Frequent movement including standing, stooping, kneeling, crouching

• Occasional lifting, carrying, pushing, and pulling up to 50 lbs

• Frequent repetitive motions and coordination

• Constant handling, grasping, and communication (talking/hearing)

• Ability to ascend/descend stairs and balance

• Working Environment

• Some exposure to cold, heat, and humidity

• Occasional noise and vibrations

• Minimal hazards and seasonal temperature changes

What are the Benefits*?

• Competitive pay starting at $21.00 per hour

• Bonus eligibility

• Access to Stride Health benefit options

• Support programs related to physical, mental, financial, and social health wellness.

• 401(k) with company match (up to 4%)

• Paid time off (start accruing time immediately)

• Eligible tuition reimbursement (after 6 months of employment)

Wayfair Employee discount and much more!

*These benefits may vary or change for part-time or seasonal status employees. Detailed benefit guides will be issued to anyone who is offered a position with Wayfair for further insights into all of the great offerings available. If you’re curious to learn more about a specific benefit detail, your recruiter or a member of our team onsite can help with this information!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.