Career Opportunities: Consumer Support (27539)

Requisition ID 27539 - Posted - ASSA ABLOY Ltd - Yale Retail UK Group - GBR: England (Willenhall) - Sales, Marketing & Product Management - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%

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Consumer Support

Can you bring your customer service skills to our sales support department? Join our team based in Willenhall and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Consumer Support

We are looking to recruit a Consumer Support Advisor to join the Yale Retail team, reporting to the Head of Yale Retail Consumer Support. In this key role you will be r esponding to customer queries in a timely and accurate way, via phone, email or chat, you will also h elp with the installation and fault diagnosis of Mechanical and Yale’s Smart Living Products.

You would also:

• Answer consumer queries and provide technical support on all Yale products in a Professional and timely manner.

• Investigate and resolve warranty claims and provide an exceptional service to all of our customers at all times.

• Ensure all faulty products are reported and tracked, working with the Product Management team.

• Provide technical support via telephone, email, social media and Live Chat.

• Record all customer data on Kustomer the ticketing system and feedback on trends/product issues in a timely manner.

  The skills and experience you need

  We are looking for someone who:

• Has an understanding of Smart and Electronic products.

• Is comfortable working in a fast paced call centre environment, taking a high volume of calls and tickets.

• Has a consumer-focused background in providing support to end users.

• Has a strong communication and interpersonal skills.

• Is confident working with a number of different systems on a day-to-day basis in order to provide excellent support.

  What we offer

  We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive schemes.

• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

  We review applications regularly, so don’t wait

  We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

  To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam,

  Talent Acquisition Business Part ner, at nadia.aslam@assaabloy.com

  Let’s create a safer and more open world - together!

  To find out more about us, visit www.assaabloy.com

  When you join Yale, we open doors for you

  We’re trusted by millions of people every day to keep what’s important to them safe. Their home, family and belongings. Looking after our people is just as important to us.

  When you join our Yale team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

  As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

  #LI-Yale