This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12950774

POSITION SUMMARY:Responsible for day-to-day analysis and review of various types of fraud cases and transactions to ensure regulatory time frames are met with each case.Responsible for minimizing and preventing losses resulting from fraudulent monetary and non-monetary transactions.Duties include preparation of customer notifications and provisional credit postings as well as working with multiple fraud softwares and other Operational departments to ensure that any fraudulent item is caught and worked timely.Escalate cases to management based on risk and loss potential.Contact customers and/or branch personnel as required validating any outstanding issues or questions regarding fraud cases.

This position will also be responsible for analysis of ACH originator limits and comparing them to the files we receive.Provide recommendations to management for originator limits to be lowered to mitigate risk and protect against potential losses as well as identifying high risk customers and transactions.

ESSENTIAL FUNCTIONS:

• Work all channels of fraud ensuring customer notification and provisional credit if applicable are completed within regulatory timelines.Review fraud cases from multiple fraud softwares looking for anomalies, fraudulent items or fraudulent patterns and notify appropriate department for resolution.
• Completing thorough and accurate documentation associated with actions taken, escalation of significant patterns to management based on risk severity and potential for customer impact.
• Analyze ACH risk management reports to identify originators that have a high risk based on transactions and file totals.Compare file totals to originator limits to determine if limits need to be lowered.
• Interacting with various banking business line staff, information security and customer support groups.
• Performing various data entry functions as needed.
• Review multiple related transactions or accounts looking for common trends.
• Identify opportunities to take actions to reduce risk.
• Utilize appropriate methods and systems in order to manage accounts and control risk.
• Thorough understanding of high risk behaviors.

EXPERIENCE REQUIRED:

• One (1) to three (3) years customer service experience required.
• Minimum of one (1) to three (3) years banking experience preferred.

EDUCATION, CERTIFICATIONS & TRAINING:

• High school diploma or GED required.
• Knowledge of Regulation E and Red Flags desirable.
• Knowledge of Guardian Officer desirable.
• Knowledge of Visa Risk Manager desirable.

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• In-depth understanding of Regulation E, Red Flags and the dispute process.
• Ability to identify and resolve exceptions; escalating to management when necessary and to interpret data.
• Well-developed analytical and problem-solving skills, excellent interpersonal, verbal and written communication skills.
• Proficient in applicable computer systems such as Microsoft Word, Excel, PowerPoint and Outlook (Knowledge of Access is desirable).
• Ability to work independently with general supervision in a fast-paced production environment.
• Commitment to procedures, controls and ensuring compliance with government and bank policies.
• Ability to communicate clearly and effectively with customers and co-workers.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Possess a basic understanding of both regulatory and business unit policies.

WORKING CONDITIONS

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accomm dation:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times.There is frequent use of the telephone, computer and other office equipment associated with this position.Individuals in this position are typically seated at their personal desk for the majority of the day.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently.The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers.This position requires regular and reliable attendance and the ability to work varying hours.