This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13008536

POSITION SUMMARY

The Clinic Office Coordinator is responsible for the clinic flow and the daily non-clinical operations of the Envision Vision Rehabilitation Clinic environment. The Clinic Office Coordinator works under the direction of the Director of Rehabilitation Services to coordinate patient flow within the clinic, supports billing, training, and engagement activities, and functions as a liaison for the clinic staff and the Director, while ensuring and maintaining compliance with QuadA, HIPAA, CMS, grant funding requirements, and other regulatory guidelines and regulations.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

Clinic Front End

• Ensures efficient and effective daily clinic flow & non-clinical operations which includes but is not limited to taking patient phone calls & triaging needs, low vision product support, patient scheduling, checking patients in and out, verifying insurance, ensuring adequate and required patient documentation is in place prior to appointments, making reminder calls and sending reminders through the mail
• Ensures timely processing of patient referrals and authorizations, and appropriate tracking of said referrals
• Creates and updates patients electronic medical records to maintain accuracy and in accordance with HIPAA and other federal regulations
• Facilitates calls for medical information from doctors offices
• Promotes excellent customer service throughout clinic and all levels of staff while maintaining a professional workplace
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent reoccurrences
• Supports the Director by pulling necessary reports from various electronic systems to be utilized in business decisions, grant reporting, huddles, etc.
• Maintains grant trackers completely, ensuring information is updated timely and is accurate
• Understands and agrees to fulfill position-specific role and duties assigned within the clinic emergency management plan

Envision Everyday Store

• Assists patients and customers with questions related to store inventory
• Rings out sales
• Prepares supplies for future patient appointments
• Supports the Director with management of supplies (through ordering and receiving to submitting documentation to accounting), performing annual inventory, and pulling necessary reports from various electronic systems to be utilized in business decisions, grant reporting, huddles, etc.

Billing and Insurance

• Supports the Director to ensure appropriate revenue cycle management by performing tasks that may include entering charges into practice management software, taking and posting patient payments, performing Good Faith Estimate process

General Admin

Maintains total complete confidentiality of medical, financial, and proprietary data and information

Ensures organization of both hard copy files and electronic files for clinic materials such as policies, procedures, forms, licenses, etc.

Ensures patient satisfaction, including tro