This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13205449

Job Summary

This position is on the Carrier Sales Operations Team: In addition to major task listed below, this role will specifically manage Pre-order fulfillment task to facility all fulfillment activities performed by local markets. This work involves working in multiple systems including Neustar, Optix, MINT, and Sales Force. Work is performed for Wireless. These customers (AT&T Mobility, Verizon, TMO, and Dish) are a part of the 200+ Carrier customers that Cox serves nationally. Carrier Projects span multiple states and require national project management disciplines (customer communications, project reprioritization, internal / customer negotiation, and portfolio / project risk management) for these multi-month(s) / year(s) projects supporting these customers. This position has independent discretion (up to \$25K / per project) for the management of all types of Carrier projects including new installs, upgrades / downgrades, off net builds - including multiple cell tower circuits, and dark fiber circuit projects, small cell projects, as well as some Type III projects outside of COXs footprint. This position will determine the total duration needed for each type of project and oversee the end to end process with support from their field PM peers managing the construction boundary partners. This position requires a high level of professionalism due to the communication and decision making required for these customers.This position is a part of a team that supports medium to large sized Carriers in both simple and highly complex multi-site wireline and wireless projects. This role requires attention to detail as projects and MSA agreements are highly complex and will require partnership and intense coordination with others (e.g. Field Fulfillment - Program Management, sales, etc.). Supports longer term sales cycles (e.g. multiple months to years). Requires a high level of professionalism due to level and types of clients.

Major Tasks

• Manages multiple Carrier projects concurrently

• Manages Carrier Projects (Wireless) through multiple systems - into Neustar/OPTIX /MINT/ Salesforce with all pertinent customer project information including project due date, customer location information

• Partners with peer Field PMs to solve project delays (serviceability, project prioritization, construction, etc.)

• Ensures that Building Access Agreement (BAA) process completes according to plan.

• Proactive Customer Communications:

• Provides each customer with necessary status (at a Carrier level) of all of their projects, due dates and current state of install. Includes risk and notes from all field teams as needed.

• Single point of contact for managing Customer Escalations / Clarifications (project changes / cancels / disputes) prior to bill Weekly / Monthly Performance Scorecard reviews with Carriers

• Conducts monthly market calls with CAM / PM and Atlanta Sales / Install Funnel / Builds Risk Mitigation Plan

  • Other internal projects as assigned Works with boundary partners for any OMS simplification / conversion programs (Granite / CABS automation, Quality / Transaction Reduction Projects / ICOMS / CABS Conversions projects, etc.)

• Partners with National Account Mgrs. to address unique Carrier requests. Maintains the consistency of assigned strategic National Accounts, ensuring consistency throughout internal databases and proactively mitigating potential issues. To provide and review the customer inventory, renewals, and term dates of supported accounts with the account and senior management semi-annually; this will require the PM to gather and review information from SharePoint, conduct accoun audits, ensure timely and accurate billing credit processing, manage MACD requests and ensure proper segmentation of data.

{=html} <!-- --> - Regularly exercises discretion and independent judgment to size and plan each Carrier project, including project reprioritizations nationally. Manage the project from initiation to billing complete Partners with CB Markets, and National Carrier customers in planning and defining multiple customer projects and project priorities, Carrier resource allocation and timing of deliverables.

• The Project Manager will act as our clients trusted advisor and be assigned to a base of multi-market, multi-location customers with large geographic footprints. The Project Manager is expected to build relationship equity and maintain a consistent line of communication with customers, advocate the customers best interest during escalation of issues and coordinate in-person meetings to resolve issues with customers

• Manages installation dates and times with Field PMs and customer. Schedules customer due date within the required customer timeframes in the necessary systems.

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