Job Information
L3Harris Flight Data Analyst in Whiteley, United Kingdom
Job Title: Flight Data Analyst
Job ID: 13738
Job Location: UK – Whiteley– Hampshire
Please note that onsite working will be expected for at least 4 days per week.
About this opportunity and L3Harris UK
From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.
At L3Harris Flight Data Services, we provide an outsourced Flight Data Monitoring service to aircraft operators worldwide. It is important to deliver insights to customers in a presentable and timely manner, enabling them to take action to reduce costs and improve safety to save lives.
L3Harris Flight Data Services has the largest flight data monitoring platform in the world; the R&D team supports & develops capabilities and ad-hoc analysis for this platform. We care deeply about aviation safety; our work reflects our passion for this and we expect the same from you. We work with customers to improve their safety operations with insights and analysis capability.
Our Flight Data Analysts are the Points of Contact that our customers rely on to provide support and advice to help them improve the flight safety of their operations. An Analyst will apply their knowledge of aircraft systems and flight dynamics to provide objective commentary on customer’s flight data and assist in configuring and maintaining a comprehensive Flight Data Monitoring programme.
A few of our employee benefits are:
25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
Private medical insurance with optional family cover
Pension scheme of up to 7% employer contribution
Life Assurance 4x salary (flexible up to 10x)
Group income protection
Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
Employee assistance program providing mental health and wellbeing support
Day to day responsibilities will include:
Be the first point of contact for a number of allocated customers
Maintain regular communications with your customers and assist with the set-up and ongoing maintenance of their FDM programme
Regular analysis of downloaded flight data and daily validation of safety and maintenance events
Investigation of abnormal operations and the reporting of findings to customers
Provide guidance and support to ensure the most appropriate safety events and thresholds are in place
Management of ad hoc requests for data analysis and the compilation of statistical reports
Provide ownership of emails, support tickets and ad-hoc requests for analysis
Precise time management to deliver to external Service Level Agreements and internal Key Performance Indicators.
Support other teams within the business on flight safety matters
Identity bugs or inefficiencies in the system and liaise with the Software Development team to find appropriate fixes.
Perform acceptance testing for new website features, bug fixes and FDM events
Provide occasional out of hours emergency support (AOG -Aircraft on Ground service)
Provide support to the Data Specialist team in performing FDR, CVR and DLR readouts using the Express Readout tool
Provide website demonstrations and advice to your customers and visitors, in particular those who are new to the service or when new website features and tools are released.
Demonstrate and promote industry best practice
You will be required for overseas travel for customer visits, attend industry conferences and exhibitions as required.
Knowledge, Skills and Qualifications:
Flying experience is desirable
Knowledge of aircraft systems and flight operations
Experience of data handling, analysis and statistics
A passion for safety and a good understanding of safety management principles
Understanding and anticipating customer needs
Effective communication skills
Attention to detail
Working at pace
Please note applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
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