Position Summary

The Clerical Assistant supports the Surgical Navigation team under the direction of the Registered Professional Nurse/Provider/Manager of SNC department. Essential Functions and Responsibilities Includes the Following: Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Access patients EMR to obtain information Manages telephone communications efficiently and delivers messages in a timely fashion Responds to telephone inquiries and acts as a liaison for patient/team Call patients daily to fill out questionnaire form and to schedule provider or RN visit Schedule appointments Email/phone call to offices for missing paperwork Scan documents to the charts Register patients Addresses issues with appropriate actions Participates in Performance Improvement Initiatives Attends mandatory in-services and staff meetings Collaborates and communicates effectively with the health care team. Completes annual mandatory requirements Performs all other related duties as assigned

Education &Experience Requirements

High School Diploma required Successful completion of departmental orientation College or Business (Secretarial) School preferred Minimum 3-5 years healthcare experience preferred

Core Competencies Ability to speak, write, understand and communicate in English language Perform multiple duties in a high-volume area Efficiently balance visitors, phone callers, and secretarial duties Ability to deal professionally and efficiently with all internal and external customers Self-starter, self-motivated and ability to work without supervision Flexible, organized and able to set priorities Excellent telephone manners and good communication skills Exhibit courteous, cooperative and professional attitude at all times Retains composure under stress Ability to act in a professional capacity and serve as a role model to others Retains composure under stress

Education & Experience Requirements

High School Diploma or GED required.

Core Competencies Excellent Customer Service Skills Team Player Excellent Communication Skills (written/verbal) Ability to Multi-task