Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• RSP Options (after 12 months or 2000 cumulative hours of service)

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Summary:

Coordination of office functions to facilitate the planning and execution of events in order to exceed the expectations of Whistler Blackcomb Guests. Late November to April.

Job Specifications:

• Outlet:  Whistler Events Office

• Expected Pay: $21.00 / hour

• Shift & Schedule Availability:  Full Time

• Skill Level: Intermediate

What you’ll be doing:

• To continually strive to exceed our Guest’s expectations and to create memories for guests and staff as the best mountain experience again and again.

• Complete familiarity with all Events

• Expected to act as a Whistler Blackcomb Ambassador at all times on and off the job

• Continuously develop office functions, attending appropriate courses when available

• Scheduled to attend weekly Systems and Operations meeting from time to times; take and distribute minutes as required

• Must have a thorough knowledge of all aspects of the Admin Supplement section in Event Department Manual as well as a familiarity with the operational sections of the manual

• Assist with the execution of all training for volunteers

• Familiarity with all Guest Relations registrations procedures keeping an eye to where improvements could be made to improve service

• Part of the team responsible for monitoring Event internal and external communications through avenues such as All Mountain Email/ Messenger, pipeline, web and newspapers, radio, posters and external media.

• Assistance with proofing all communication and notices which will be used for event or participant information.

• Responsible for maintaining appropriate work space appearance throughout working week

• Assist other Event Department staff as required.

• Responsible for the updating of current Event Department files, computer lists, departmental reports so that consistent and complete records are readily available at all times

• Expected to work with and be an example for volunteer staff on and off the hill

• We are a company that works together and throughout the season you may be required to assist in other departments as needed.

Job Responsibilities - Event Specific / Race Secretary:

• Continuous attention to DETAIL regarding guest and event information

• Advance preparation and maintenance of all office and participant supplies for specific events

• Must be familiar with operation of all computer systems for timing and results production

• Ability to handle guest correspondence in a professional and timely manner via phone, e-mail and in-person interactions

• Will be required to handle cash at event registration if necessary

• May be required to assume a variety of race positions during events along with Race Secretary Duties - i.e.: timer, chief of timing & result calculations, volunteer coordinator, etc.

• Timely event results production; assistance with awards presentations and participant feedback programs

• Complete event follow up including post mortems, sponsor reports, media distributions, survey results and any participant communication required

• Maintenance of complete event record books and event participant Bibs

• Live and work by our core values: Team play, Employee Experience, Striving to be the Best, Customer Loyalty, Honesty and Integrity, Community and Environment, and Playing Safely.

• Always show up on time, in uniform, and adhere to the grooming policy!

Job Requirements:

• Strong typing, computer and Excel familiarity and office experience required

• On-snow Advanced competence required

• Must be comfortable working outdoors for extended periods of time in varying weather conditions

• Demonstrate our core values around Team Play, Employee Experience, Striving to be the Best, Customer Loyalty, Honesty and Integrity, Community and Environment, Playing Safely and Financial Strength.

• Must be detail oriented and have the ability to prioritize tasks

• Must show good organizational skills and have an aptitude for numbers (mathematics)

• Required to work efficiently with minimum supervision and in a professional, positive manner

• Must have outgoing, friendly personality and show commitment to exceeding guests' and volunteers’ expectations at all times

• Must be a team player with leadership abilities

• Must be hard worker with flexible working hours

• Event experience an asset

• Proof of clear criminal record check

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504417

Reference Date: 08/21/2024

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