Job Information
Bob Ruwart Motors Parts Sales Consultant in Wheatland, Wyoming
Position opening: Parts Sales Consultant
Summary Description:
Performs a variety of customer service in store, stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the operation of the dealerships parts department. Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities. Position hours are 7:45 am - 5:15 PM Tuesday - Saturday.
Major Duties and Responsibilities:
- Parts Department:
Sells products and/or services to repair the problem and meet the customer's needs. Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with. Assist in keeping parts department clean and orderly. Record all sales and/or customer transactions that occur. Provide service technicians with parts as required. Assist with Parts Manager in merchandising displays.Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area. When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Processes cores, warranties, and new return merchandise as required at a point of sale. Attends training as prescribed by management to maintain proficiency in his/her job description. Uses dealership equipment and resources safely and Proficiently. Performs other tasks as required by Parts Manger. Verify receiving documents. Follow up on shortages and expedite by reporting to Parts Manager.
- Customer Service:
Greet customers immediately in a courteous manner Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
- Qualifications and Job Requirements:
Previous parts program preferred but not required Knowledge of Dealer track parts operating system preferred but not required Ability to speak effectively one on one Ability to effectively listen Ability to interpret customer needs Basic computer skills High School Diploma or GED Equivalent Good organizational skills Knowledge of automotive terminology and mechanical understanding