Job Title: Product Support Specialist Location: Westminster, CO (Hybrid) Business Segment: AECO

Do you have a passion for troubleshooting, strong analytical skills, and a knack for identifying workflow defects?

Position Summary

The Product Support Specialist is responsible for providing product support and training at multiple tier levels for both internal and external groups. This includes Distribution Partners and Trimble end customers globally. The daily responsibilities require self-management to complete a variety of tasks including; complex problem-solving, troubleshooting beyond written scripts and highly detailed documentation of both support and testing results.

Products supported (but not limited to) include; Trimble Connect tier 1 and 2. Will become a domain expert and be used as subject matter expert on cases worked within given skillset often providing guidance to peers. On occasion, the Product Support Specialist will be called upon to lead product meetings where they will share support analytics to the internal customers including defects, enhancements, support performance, and customer satisfaction with the goal of driving swift customer resolutions.

Success in this position involves the timely maintenance of all technical support and related issues to reduce company costs and customer dissatisfaction. Must be capable of completing and managing daily requirements and assigned projects independently.

Travel requirements are expected to be 5% or less.

What You Will Do

Success in this position will see you provide advanced technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors. On a daily basis this will include: Provide fast and efficient technical support in assigned areas across multiple Trimble Divisions Capable of walking customers through workflows and training using phone or remote access tools Create technical notes and documentation on teams' workflows and processes Field end user calls, providing support or direct users to their respective Trimble Distribution Partner Data and account set-up review to investigate and resolve issues Ability to work shifts if required Other duties as assigned

What Skills & Experience You Should Bring

You'll require proficiency in troubleshooting, analytical skills, and identifying workflow defects. Ability to communicate complex technical ideas to an audience with varied technical backgrounds. Effective decision-making, planning, communication, and collaborative problem-solving Strong troubleshooting and analytical skills Excellent written and verbal communication skills Proven ability to achieve results. Capable of working independently and in a team-based environment Computer literacy and competency 2 years field experience or higher education in a relevant field of study Familiarity with SalesForce or other similar CRM software is a plus Familiarity with Trimble Connect is a plus

Information to Review

The following links are recommended in order to better your understanding of Trimble, and the products available within this particular division.

Trimble

Videos to Review

Trimble: Innovation at its best

Trimble: A History of Outstanding Innovations

Our Company

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, an