About this role:

Wells Fargo is seeking a...

In this role, you will:

• Manage an Infrastructure team of engineers that monitor file transfer systems and infrastructure

• Manage and develop Infrastructure Engineers in roles with low to moderate complexity and risk

• Ensure the Information Technology infrastructure is always functioning as effectively as possible

• Evaluate new software and hardware required to meet a business need or to make a process more effective

• Define software and hardware standards

• Identify and recommend opportunities for internal and external software solutions which could be leveraged to meet target state architecture goals

• Manage the design, installation, and maintenance of infrastructure solutions through collaborative efforts with team members and third party vendor

• Review high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future

• Resolve issues to ensure project goals and requirements are met

• Make decisions and resolve issues regarding infrastructure to meet business objectives

• Interpret and develop policies and procedures

• Supervise and lead team in the implementation of technologies and platforms

• Recommend courses of action to maintain cost effectiveness and competitiveness

• Collaborate and influence all levels of professionals including managers

• Lead team to achieve objectives

• Manage allocation of people and financial resources for Infrastructure Engineering

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Infrastructure Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Leadership experience

• 4+ years of Middleware file transfer experience (SAFET, Axway, Secure Doc Delivery, Connect:Direct)

• 4+ years of Incident and Change Management, preferably Service Now

• 4+ years of experience with Enterprise Monitoring, Logging, Observability, and Performance Management

• Understanding of TLS Certificates, SSH and PGP Keys

• Understanding of File Transmission Protocols, including SFTP, FTPS, AS2, Connect : Direct, HTTPS

• 4+ of leadership in issue resolution at scale and across the stack of technology - transport, session, presentation, and application layers

• 4+ years working closely with Middleware/File Transfer engineers, application architects, application development teams, and infrastructure hosting teams

• 4+ years of Unix/Linux operating system administration with shell scripting proficiency

• 4+ years of accomplishment in meeting or exceeding metrics/quotas/KPIs and receiving positive customer feedback.

• Experience with JIRA or similar customer and issue tracking system

• Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience

• Strong problem-solving skills with a focus on managing to business outcomes through collaboration with multiple internal and external parties.

• Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.

Desired Qualifications:

• 2+ years of experience with File Transmission Protocols, including SFTP, FTPS, AS2, Connect : Direct, HTTPS

• 2+ years of Ansible playbook development

• 4+ years of network, compute, database infrastructure, IT operations

• Advanced knowledge of technical/business environment and problem determination strategies

• Experience with Managed File Transfer solutions, Axway Synchrony and Secure Transport

• Understanding of TLS Certificates, SSH and PGP Keys

• Basic Database and SQL understanding

Job Expectations:

• The selected candidate will be a diligent and passionate leader on CTO's Foundational Hosting Operations team, responsible for the operational delivery of Middleware/File Transfer technology at Wells Fargo. The ideal candidate for this role will be an accomplished operational leader and a strong advocate for the customer who embodies the spirt of issue ownership through resolution. Along with other team members, this leader will be responsible to create a compelling and scalable service management experience for customers of the Middleware product portfolio.

• This position is not available for visa sponsorship

• This position is hybrid and requires an in-office presence several days a week at one of the posted locations

Posting End Date:

5 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Company: WELLS FARGO BANK

Req Number: R-373593-4

Updated: Sat Jun 29 03:48:18 UTC 2024

Location: WESTLAKE,Texas