There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology, and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company, and shaping TA’s future.

Job Summary

The Workforce Manager plays an important role at TA in enhancing the efficiency and effectiveness in our labor utilization. This role focuses on continuous improvement, optimization, and impact planning across all profit centers, aimed at improving and delivering strategic goals for optimized labor and technological advancement.

Duties and Responsibilities

• Continued detailed analysis of WFM data to identify improvement opportunities

• Drive the implementation and change management of optimization projects focusing on system efficiency and user satisfaction, aligning with the vision for continuous improvement

• Review areas to improve previous forecasts and incorporate into upcoming models

• Work with the operations leadership team in an office environment supporting all lines of operation and collaborate with system operators and technology team members to refine functionality and ensure smooth integration and operational excellence

• Partner with the finance department to develop both short and long-term capacity plans and provide accurate workload forecasts for staff planning and budgeting

• Provide support to each department to resolve issues affecting personnel relating to staffing, payroll, or capacity (i.e. implementation of new initiatives, acquisitions, and/or changes that affect customer contact patterns)

• Support release management including the delivery of communications, ensuring all relevant stakeholders are informed and engaged with new system updates and changes.

• Manage the prioritization of system configuration efforts within Logile and the WFM vendor, managing the in-house delivery of basic configuration and supporting the management of complex requests.

Qualifications

• Bachelor’s Degree or equivalent work experience

• Proven experience in system analysis and optimization

• LSS/Process Improvement/Project Management experience a plus

• Good organizational and communication skills including being an active listener

• Strong attention to detail

• Able to work with limited direction, be self-motivated and have a creative approach to problem solving

• Ability to work closely with technology teams and system operators to implement strategic enhancements.

• Demonstrates ability to work collaboratively and effectively with people at all levels of the business

• Action oriented; Ability to adapt to change and implement quickly based on overall direction and needs of the company

• Expertise in managing department-specific WFM tags, enhancing system utility and performance consistency across the organization.

• Deep expertise in labor forecasting and analytics, focusing on optimizing system performance and user satisfaction

With us, you’ll enjoy:

*Competitive wages and annual bonus

opportunity

*Medical, dental, vision and life insurance

*401(k) with a company match

*Paid vacation and holidays

*Tuition reimbursement

*A wide variety of discounts on technology,

travel, food and fuel

*Opportunity for growth and advancement

with company paid training

Not all benefit plans are

available to all team members. For a more comprehensive list of benefits,

please visit https://www.ta-petro.com/careers/working-in-our-corporate-office

Pay Range

$0.00 - 0.00 annually

• A pay range listed reflects the potential pay for this role. The pay will

depend on various factors, such as responsibilities of the position, job

duties/requirements, and relevant experience and skills. Not all positions posted

will have a pay range listed.

Our travel centers serve

thousands every day; not one traveler is the same and our team must reflect

that. We can "return every traveler to the road better than they

came" only by understanding and celebrating individualism. TravelCenters

of America is proud to be an equal opportunity workplace. We are committed to

equal employment opportunity regardless race, color, religion, creed, national

or ethnic origin, age, marital status, familial status, ancestry, sex, gender,

pregnancy, gender identity or expression, sexual orientation, mental or

physical disability, handicap, military service or Veteran status, genetic

information or membership in any other category protected by applicable

federal, state, or local law. At TravelCenters of America, we invite everyone

to make themselves at home.

Individuals with a disability may request reasonable

accommodation related to our recruiting process. If you would like to request

an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number,

the position and location for which you are applying, and details pertaining to

the accommodation request.

Working Conditions / Physical Requirements

In this role, the employee is continuously sitting and

typing, frequently talking and using eye and hand coordination and may also be

required to climb or balance; stoop, kneel, crouch or crawl. The employee is

occasionally required to lift and/or move objects. Specific vision abilities required by this

job include close vision, distance vision, color vision, peripheral vision,

depth perception and ability to adjust focus. Standing, walking, bending over,

and repetitive use of legs are done occasionally. All performed with or without a reasonable

accommodation.

Disclaimer

This job description may not list all duties for this

position. The incumbent in the position

may be asked to perform other duties. TA

Operating LLC reserves the right to revise the job description at any

time. This job description is not a

contract for employment, and either the incumbent or TA Operating LLC may

terminate employment at any time, for any reason.