About DHL and Finance & HR Services

DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group.

Our Finance Operations team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services.

Ready to immerse yourself in the exciting world of FHS? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of FHS colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region.

We are looking for an immediate, full-time, permanent position in AMERICAS at Westerville, Ohio.

Job Purpose:

• Support to develop and administer payroll processes with the objective of accurate and timely employee payments in line with payroll process guidelines and local legislation requirements.

• Act as point of contact in the HR Service enter to manage and process all inbound and outbound files required to ensure an effective, efficient and accurate payroll service in accordance with statutory regulations, financial procedures and good accounting practices.

• The role will also provide support for various payroll related tasks for services in scope of the HR Service Center. This includes evaluating and analyzing employee requests, interpreting each situation, determining appropriate resolution and/or escalation, executing requests per Service Level Agreements (SLA), communicating the resolution and/or escalation to the customers.

Your tasks:

• Manage and process all inbound and/or outbound payroll files to ensure proper update of data to all systems and vendors.

• Act as a resource for payroll special projects within or across the HR groups

• Identify, track, and resolve operational issues and improvement opportunities within the area.

• Analyze and evaluate data for purposes of conversion from Kronos to ADP

• Assist in system testing to ensure patches, upgrades and updates positively impact functionality and accuracy of payroll.

• Work with payroll system provider(s) on changes, updates, and/or additions to any current processes

• Work with payroll system provider(s) to research and deliver data related to department activities and processes

• Check for patterns of errors/ repetitive issues and rectify the same, else escalate complex issues for resolution

• Support other team members on recurring errors and issues related to Payroll

• Prepare reports for internal use/ Government/ Compliance

• Collate and verify data and information required for carrying out payroll processes.

• Clearly understand other benefit related payroll transactions (FSA, Voluntary Life Insurance, STD/LTD, 401k contributions, etc…)

• Updating existing procedures in case of any process change

• Maintain knowledge of payroll processing system and changes in wage and tax law

• Execute HR transactional activities associated with the payroll across the organization within agreed procedures, standards, DHL HR Services, as well as business policies and timescales.

• Provide professional advice on payroll related matters to all employees while paying attention to the security of information and update the status of the tickets.

Your profile:

Education Level

• High School Degree or equivalent

Experience Level

• 2+ years of payroll experience

• Problem solving

• Teamwork

• Conflict resolution

• Critical Thinking

• Strong Work Ethic

We offer:

• Great opportunity to work for the biggest logistics company in the world

• International and virtual environment

• Flexibility and great opportunity to learn

• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer, Disability/Vets. Click here (https://careers.dhl.com/global/en/applicant-data-protection-notice) for EEO Statements and Reasonable Accommodations.