Description

Join us in building scalable, authentic learning experiences that will shape the next generation of engineers and project managers across Amazon Robotics, enabled by the power of technology.

Amazon Robotics is looking for a Technical Training Specialist to join the Learning Experience & Technology (LExT) team. LExT sits within the Amazon Robotics - Business Operations and Strategy (BOS) team, and owns the operational learning vertical of Amazon Robotics. LExT’s mission is to empower Amazon Robotics and its customers worldwide by creating a learning ecosystem through multi-modal delivery of knowledge enriched by learner analytics and data-driven decisions. By providing the right learning at the right time, localized and evaluated for performance, we enable safe and efficient decisions, driving high standards and global scalability for successful AR solutions engagement. We are comprised of 3 main verticals: Products, Safety, and Enablement.

The Technical Training Specialist will support the Products vertical by defining and influencing learning programs for all users of Amazon Robotics technologies, specifically developing content and delivering training to RME technicians for new robotics technologies. The ideal candidate demonstrates a passion for upholding rigorous safety standards and following procedural requirements while looking beyond what’s been done and embracing innovation to scale to the growing needs of Amazon Robotics globally.

In order to be effective, qualified candidates must possess a technical background and prior technical experience to enable them to deeply understand and relate to the technical content with which they will work, and the audiences for whom they will develop content. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.

This role can be tied to a local FC or one of these corporate locations: Boston, Seattle, Arlington, Austin, Nashville.

Key job responsibilities

• Partner with teams across AR and Global Customer Fulfillment to capture and deliver best practices for robotic maintenance and training

• Deliver training on robotic technologies in partnership with SMEs

• Write training requirements documentation

• Monitor training development activities to ensure alignment with needs and project timelines

• Attend project meetings to assess emerging changes to training and to provide status updates

• Assess training delivery needs

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

Our mission is to empower Amazon Robotics and its customers worldwide by creating a learning ecosystem through multi-modal delivery of knowledge enriched by learner analytics and data-driven decisions. By providing the right learning at the right time, localized and evaluated for performance, we enable safe and efficient decisions, driving high standards and global scalability for successful AR solutions engagement.

Our Vision is to be the globally trusted source of truth for Amazon Robotics by building a collaborative and continuous learning ecosystem. We delight our customers by providing accurate, right-sized content for best-in-class, safe, and efficient interactions with robotic solutions worldwide.

Basic Qualifications

• Experience delivering in person facilitation and hands on assessments

• Demonstrated experience working with customers to identify stakeholder requirements for learning needs.

• Excellent verbal and written communication skills. Able to communicate clearly with both RME technicians and corporate stakeholders.

• Ability to multitask in an environment with shifting priorities. Must continually balance Ownership, Bias for Action, and Dive Deep.

• Ability to work and deliver independently. Prioritize team goals and understand what information is relevant to share with the larger team in order to achieve these goals.

• Travel 50-85% depending on deliverable requirements

Preferred Qualifications

• Self-driven and have the capability and confidence to interface effectively with multiple stakeholders.

• Experience in a data-driven environment with changing priorities.

• Experience developing content for consumption by RME technicians

• Experience directly interfacing with RME technicians

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71,600/year in our lowest geographic market up to $160,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.