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Highmark Health
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Charleston, West Virginia
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located in the Office of the Chief Information Security Officer (CISO) within the Information Security and ... Officer (CISO) to develop and implement department strategic plans and action steps that support the
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Highmark Health
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Charleston, West Virginia
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SKILLS
Knowledge of principles and processes for providing customer service. This includes ...
EXPERIENCE
Minimum
Preferred
Experience in a health care related customer
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Highmark Health
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Charleston, West Virginia
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levels of customer service through ongoing improvement of the effectiveness and efficiency of the ... and provide optimal customer service through Analytics
Understanding of Data Architecture, data
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Highmark Health
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Triadelphia, West Virginia
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to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Charleston, West Virginia
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information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Charleston, West Virginia
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experience in data analytics, survey design, and customer feedback tools
Experience with Qualtrics is ... .
Familiarity with survey building and understanding how survey programs run.
Familiarity with customer
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Highmark Health
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Charleston, West Virginia
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Skills
Research Skills
Data Analysis
Customer Service
Collaborative problem solving ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Charleston, West Virginia
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service. Reviews payment levels to arrive at final payment determination; elevates issues to next level of ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Charleston, West Virginia
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to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Charleston, West Virginia
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Customer Data Platform with Salesforce Marketing Cloud. You will be responsible for architecting and ... based on customer capability requirements. Facilitate development of more complex enterprise business
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Highmark Health
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Charleston, West Virginia
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, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Charleston, West Virginia
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**
None
SKILLS
Critical Thinking
Case Management
Customer Service
Oral ... the requested treatment of service. Depending on the nature of the case, telephonic peer to peer
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Highmark Health
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Charleston, West Virginia
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role representing the customer’s voice throughout the product development lifecycle. This role will ... ” behind the products, and own the digital product roadmap. Will bridge technology, business, and customer
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Highmark Health
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Charleston, West Virginia
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Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
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Highmark Health
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Charleston, West Virginia
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customers: Purposeful Execution, Teamwork, Transformational Leadership, and a Customer-First mentality. This ... that can be understood by all levels of the organization.
Cultivate a customer-first attitude by
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Highmark Health
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Charleston, West Virginia
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Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
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Highmark Health
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Charleston, West Virginia
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, customer service, etc.)
Preferred
3 - 5 years in the Health Insurance Industry ... data, or other confidential customer information that must be protected at all times. In connection
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Highmark Health
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Charleston, West Virginia
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customers and business stakeholders in order to: Understand customer and stakeholder needs, business ... and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies
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Highmark Health
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Charleston, West Virginia
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with customers and business stakeholders in order to: Understand moderate to complex customer and ... delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery
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Highmark Health
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Charleston, West Virginia
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and Intermediate staff. Responsible for customer relationship management.
**ESSENTIAL ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Charleston, West Virginia
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, industry trends, and customer facing clinical deliverables for internal and external customers. The goal of ... activity, and outcome measures.
Responsible to function as the Voice of the Customer, influencing and
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Highmark Health
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Charleston, West Virginia
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to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Parkersburg, West Virginia
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Charleston, West Virginia
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(employees, managers, etc.) to identify opportunities for improvement and collect voice of customer. This job will be responsible for developing, testing and deploying new features in support of customer
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Highmark Health
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Charleston, West Virginia
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Charleston, West Virginia
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facing strategy to ensure the Organization meets its STARS targets as applicable in all service regions ... member health and service outcomes. This involves action plan development, timelines, large-scale complex
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Highmark Health
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Charleston, West Virginia
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systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system
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Highmark Health
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Charleston, West Virginia
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Charleston, West Virginia
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interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all ... to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Parkersburg, West Virginia
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and drives both cross-product and cross-customer value and shared learnings.
Guides Agile ... , employees may have access to covered information, cardholder data, or other confidential customer
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