Overview of the Position:

Join our team at Access Elevator as our new Service Administrator! The ideal candidate has a background in service administration and enjoys working in a fast-paced environment. In this role, you will collaborate with team members to ensure smooth business operations while maintaining high standards of customer satisfaction.

Key Responsibilities:

• Schedule and coordinate appointments between technicians and customers
• Process work orders, including the creation, updating, and closing of orders, to track and document service activities accurately
• Handle customer inquiries and complaints, providing high-quality customer service to resolve issues
• Update current client records and assist with new client onboarding with accuracy
• Order and track parts and supplies needed for service

Required Skills and Qualifications:

• Proven experience as a Service Administrator or similar role
• Proficient in CRM software and MS Teams - familiarity with QuickBooks a plus
• Excellent time management and organizational skills with attention to detail
• Background in service scheduling and processing work orders

If you want to contribute your skills in a dynamic work environment, we encourage you to apply for this exciting opportunity!

About us

At Access Elevator, our goal is to help customers discover the most suitable product that aligns with their needs promptly and professionally. By understanding their needs, we can provide valuable solutions and enhance their overall accessibility.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Dental & Vision coverage
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Customer support: 2 years (Preferred)
• QuickBooks: 1 year (Preferred)
• Appointment scheduling: 2 years (Required)

Work Location: In person