When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients.  As a Global Enterprise Advisor (GEA), your key daily activities include actively communicating with customers to assist with managing their Verizon wireless account while identifying opportunities to provide solutions for their business needs.

You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers' needs through collaboration with our internal teams. You'll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, maintain ongoing service improvements for accounts as well as de-escalate concerns and issues.  All this requires excellent customer service skills, time management, strong positioning and negotiation skills, and the ability to build strong internal partnerships; including sales, information technology teams, contracts and finance to find mutually beneficial solutions.

You will use Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation, proactive creation and maintenance of Strategic Action Plans, funnel management activities, and additional activities that maintain and grow the customer relationship and business portfolio.  Maintaining up-to-date client account profiles and oversight of contract deliverables is essential to success. Implementing and tracking multiple projects for assigned accounts will also be important.  It is critical to be able to work closely with key partners to maintain a continuous flow of information specific to project status, and to proactively identify potential issues and/or opportunities.  Requires strong execution of Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, Digital Contact, etc.  GEA's are responsible for optimization of accounts for increased revenue generation.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be located within a 90-minute commute of the BGCO locations specified on this job posting

What we're looking for...

You have a drive to deliver... For full info follow application link.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.