When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere and always. Want in? Join the V Team Life.

What you'll be doing...

As an Engr Spec-Account Svcs, You'll be a part of a team that provides support for the latest technology while providing world-class customer support and service experiences for original equipment manufacturer clients and complex IoT Customers in the enterprise space. This position provides support for business critical activities such as change management, escalations management and/or major incident management to our largest IoT accounts. You'll use your technical expertise to play a key role in proactively providing analysis to identify opportunities to improve processes, system gaps, connectivity services, develop custom reporting, and determine the best approach to ensure workgroups deliver on expectations to our customers. You will also maintain cross functional relationships with data sales teams and Verizon technical teams. Additionally, they will provide incident management through systemic issue analysis and resolution, conducting real time data analysis of calls, tickets, data logs and more in an effort to drive revenue and reaffirm the customer relationship.

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Providing technical and analytical support to address a variety of complex issues using standard or customized protocol analyzers, ensuring event details, status updates, metrics and/or completion statistics are provided as needed to the customer, account teams and Network Assurance management.

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Growing and maintaining business revenue, by partnering with internal and external stakeholders, providing superior customer support, success and retention, managing customer experience and customer loyalty.

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Providing post-sales, lifecycle relationships, support, and analysis to streamline customer operations while offering superior support when issues arise.

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Serving as customer liaison and technical translator to ensure the customer understands what actions are being taken on their behalf.

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Analyzing and gathering data with customer, internal, and partner interactions to provide recommended solutions for evolving workgroups and support structures.

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Providing recommendations and resolution in the  development, analysis, and maintenance of systems and tools that the BGCO IoT engineer uses.

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Managing multiple projects and activities simultaneously to enhance productivity and achieve optimal results.

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Maintaining relationships with all customer's line of business, engineering, OEM, IT, Telecom Team, Marketing and 3rd party partners while implementing strategies and methods to consistently enhance processes and improve the customer experience.

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Collecting requirements for the... For full info follow application link.

Equal Employment Opportunity

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