Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

We are seeking an Associate who will focus on supporting and optimizing the SafeKey Product, partnering closely with NAS and Delivery teams to implement our three-year roadmap: identifying capabilities and modifications, interpreting data trends, controlling risks and optimizing onboarding processes.

SafeKey is available globally to all American Express Merchants and Issuers providing our Partners with an Industry standard Authentication product to assist in improving Authorization levels via lower fraud risk. At the forefront of Strong Customer Authentication, our product aligns to EMVCo standards and interfaces with over 200 vendors.

Key Responsibilities:

• Ensure a strong control environment by driving risk identification, control creation and ongoing testing.

• Support the identification of technical and operational product enhancement opportunities, collaborating with broader teams to drive improvements

• Understand competitive positioning for Authentication products through internal and external market research

• Use analytical abilities and strategic perspective to deliver monthly metrics and stakeholder reporting packages.

• Document processes and refresh implementation guides to support streamlined Vendor and Partner integration

• Manage external Partner and Vendor communications

• Support product roadmap and adhoc projects

Required Skills:

• Experience in the payments industry and/or product development

• Structured problem solving

• Excellent verbal and written communication

• Data and market analysis skills to capture and organize data and identify trends

• Strong collaboration skills and ability to build effective relationships

• Strong sense of personal accountability with impeccable attention to detail and professionalism

• Comfortable adjusting quickly to shifting priorities and demands

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-West Sussex-Burgess Hill

Schedule Full-time

Req ID: 24008687