Job Information
J&J Worldwide Services Regional Soft Services Manager in West Palm Beach, Florida
Description
About the Role:
Working as a Regional Soft Services Manager (RSM) you will lead, manage, and inspire a team of custodial services leaders and associates, in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.
What You’ll Do:
Leads, manages, and inspires a diverse team to provide top-notch service.
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
Supports Client Manager in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Collaborates with key partners to support regional initiatives
Ensures compliance with QA, J&J policies, and program requirements, along with completing all reporting on time
Champions development in partnership with Client Account Manager within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
What You’ll Need:
Bachelor’s or master’s degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree
Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc.
Has a proven track record of growing a business and leading teams, along with strong financial acumen
Has ability to think quickly, analytically, strategically, and accurately
Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in the use of Microsoft Suite
Multi-site travel required in this position (up to 50%).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
J&J Worldwide Services
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