The Opportunity

Delaware North Gaming is searching for a Director of Slot Operations to join our team at Southland Casino in West Memphis, Arkansas. Southland Casino is home to over 2,000 machines including classics, favorites, and new exclusives for everything from penny to high limit games.

Our ideal candidate is experienced in the gaming industry and with local gaming regulations. You'll use your skills to effectively manage the Slots Department, including the development of strategic and tactical plans to optimize performance and revenue. As a leader within the unit, you'll also be held accountable for managing, supervising, coaching the Slot team so they remain engaged.

Full relocation is available with a generous compensation plan that includes base salary and annual bonus potential.

Pay

Minimum – Anticipated Maximum Base Salary: $140500 - $176900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Ensure compliance with all applicable laws, regulations, and rules.

• Develop, implement, and enforce all departmental policies and procedures.

• Establish the annual departmental budget and ensures adherence to the planned budget.

• Monitor and report on slot performance; adjust machines to maximize profitability.

• Evaluates new equipment for purchase; coordinates all machine repairs, moves, and installation with maintenance and the state gaming authority.

• Manage and direct the selection, training, development, and appraisal of the team.

• Provide leadership to others through example and sharing of knowledge and skill.

• Organize and delegate assignments as assigned to the Shift Manager.

• Investigate and resolve customer complaints and issues.

Qualifications

• At least seven years' management experience in slot operations at a senior level.

• Experience with management of yearly budgets, monthly P&L's, quarterly departmental reviews for the Slot team.

• Able to obtain and maintain a state gaming license.

• Excellent leadership skills.

• Strong computer skills including Microsoft Office products.

• Strong written and verbal communication skills.

• Solid math skills.

• Read, write, speak, and understand English.

• Ability to remain calm and collected under pressure.

Physical Requirements

• Respond to visual and auditory cues.

• Able to work flexible shifts.

• Able to be confined to a small area for a long period of time.

• Able to work in a noisy environment.

Shift Details

Day shift

Evening shift

Holidays

Weekends

Who We Are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.