Overview As a patient navigator, sometimes referred to as a patient advocate, your responsibilities are to help coordinate a patient’s experience in the healthcare system. The Patient Care Navigator works collaboratively with the Bariatric Coordinator to navigate the patient’s pathway pre-operative and post-operative bariatric surgery. The primary focus is to schedule patient’s visits with the required specialist/testing to maintain the flow of pre-operative surgery clearances and continue the communication via call backs with the pre and post-operative patients to assure pre and post-operative follow up is consistent with GSHMC guidelines and MBSAQIP standards. Maintain the clinic schedule, provide timely referral/authorizations for testing, surgeries, clinic visits. The dedicated phone line to be answered timely with documented communication. Patient charges reconciled. To be able to educate and connect patients in and to primary care usage, overall wellness and accessing community services. While the patient navigator is not a clinical position, it requires a good knowledge (ability to learn) of basic clinical concepts and an understanding of when a referral to a licensed clinician is appropriate. Job Details Job Details PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Connect patients to available services, such as primary care providers, specialists, and community health resources Contact patients over the phone to assist in setting up appointments at CHS and provide reminder phone calls prior to every appointment. Provide navigation for patient by addressing any logistic barriers, scheduling complications, etc., that would prevent a patient from showing up at their appointment. Verify insurance eligibility and benefits within 24 hours of call Authorization of visits/testing/medications/surgeries Coordinate care between providers, including scheduling and attending appointments with patients Provide emotional support and assistance to patients throughout the healthcare process Provide culturally sensitive services to patients from different cultures. Maintain regular communication with the patient’s providers through clinical messages in EPIC and via emails, phone calls and case review meetings. Document every intervention into the appropriate electronic medical record (EPIC, etc.) Work with medical interpreters to reach patients of other languages. Produce mid-year and end of the year reports on program activities compiling data from data bases and writing up case examples. Qualifications Experience working as a patient navigator/community health worker preferred. At least two years of experience in a healthcare setting Possesses knowledge of healthcare systems, insurance plans, and patient resources Knowledge of complex patient issues preferred. Excellent communication and interpersonal skills Must maintain patient confidentiality Ability to work both independently and as a team member in multicultural settings. Demonstrated commitment to impacting the care patients. Ability to speak another language a plus. Proficient in all Microsoft Applications, including MS Office and Excel. High School Diploma Salary Range USD $24.51 - USD $31.19 /Hr. Conclusion This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience and position location. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits. At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.