About this role:

Wells Fargo is seeking a Senior Business Execution Consultant - Content Designer for Unsecured Lending Operations as part of the Product Transformation Team. You will design clear, engaging and effective content for cross-channel customer communications and employee facing applications. Learn more about the career areas and business divisions at wellsfargojobs.com .

In this role, you will:

• Develop and execute customer experience solutions for cross-channel customer communications and employee facing applications

• Lead moderate to complex industry-leading user experience solutions with a focus on content

• Interact with customer experience professionals during deployment of interaction design strategies

• Review and analyze moderately complex Content Design business, operational, or technical challenges that require an in-depth evaluation of variable factors

• Resolve moderately complex issues independently and support team to meet functional area, project, or process deliverables while leveraging solid understanding of Content Design policies, procedures and/or compliance requirements

• Collaborate and consult with Content Design peers, colleagues and mid-level managers to resolve issues and achieve goals

• May lead projects, teams or serve as a mentor for lower-level staff

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives

• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations

• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business

• Work independently to make recommendations for support function by providing support and leadership

• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

• Collaborate and consult with team leaders in developing project plans, policies and procedures

• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of UX writing experience

• 2+ years of experience developing and implementing content strategies that align with product and business objectives

• 2+ years of experience working collaboratively with UX/UI designers, developers and stakeholders to create engaging user experiences

• Prefer experience using Figma (will consider InVision or Adobe XD) to edit and contribute to designs

• Experience creating and maintaining copy decks

• Proven ability to develop and execute effective cross-channel content strategies

• Strong understanding of user research methodologies to inform content strategy and usability

• Familiarity with JIRA for task management

• Familiarity with Content Management Systems

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Excellent verbal, written and interpersonal communication skills

Job Expectations:

• This position offers a hybrid work schedule.

Locations:

• 1525 W WT Harris Blvd - Charlotte, North Carolina 28262-8522

• 2200 Concord Pike - Wilmington, Delaware 19803

• 800 S Jordan Creek Pkwy - West Des Moines, Iowa 50266

Posting End Date:

18 Sep 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-397271-2

Updated: Mon Sep 16 03:55:10 UTC 2024

Location: WEST DES MOINES,Iowa