Manager, Leadership and Employee Development

Job Posting Location West Des Moines, IA

Working Hours Monday thru Friday 8am to 5pm

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Position: Manager, Leadership and Employee Development

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Responsible for all duties relating to training of Management staff and existing employees. FLEXIBLE on location; home office dependent upon location of selected candidate. Hybrid schedule. Opportunity to work from home up to two days per week after successful completion of training.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!

• Paid vacation, holidays and flex paid time off!

• 401K with generous company match!

• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !

• Education Enrichment up to $5,000 per year for qualified employees!

• Employee Wellness Program!

  Position Responsibilities:

• Primary focus on delivering leadership programs to the Management team, assisting with the onboarding of newly promoted/hired Supervisors, and providing development programs to employees.

• Develop and implement performance-based training programs to incorporate business strategies, competencies, and professional developmental needs.

• Assist in design of computer-based and multimedia courses for synchronous e-learning.

• Manage instructor and student materials (course outlines, background material, instructional materials, and training aids) for instructor-led topics/content.

• Partner with key management regarding various needs and training revisions.

• Provide feedback to learners and their managers. Use this evaluation and feedback to upgrade programs.

• Supervise employees during training sessions by tracking attendance, promoting a positive learning experience, and documenting performance and development needs.

• Administer learning schedules, calendar, and evaluations in the learning management system.

• Communicate and work with other department leadership and staff as needed.

• Keep inventory of training manuals and materials.

• Other duties as assigned or required.

  Position Requirements:

• Bachelor’s degree preferred and/or 5+ years of experience in a management role with direct reporting relationships.

• Ability to purposefully engage leaders with direct experience and focused reflection to increase knowledge, develop skills and clarify best practices for leading teams.

• Experience in classroom instruction and conducting presentations.

• Ability to bring information, knowledge, and experience together in a logical format and train it in a classroom environment.

• Proficient with Microsoft Office; including Word, Excel, PowerPoint, and Publisher.

• Detail oriented, strong organizational and follow-through skills are required.

• Outstanding written and verbal communication skills with the ability to work in a fast-paced environment.

• Thorough knowledge and understanding of Mediacom infrastructure, programs, and policies.

• Ability to lift and transport training equipment and set up classrooms.

• Ability to work flexible hours including evenings, weekends, and overtime, as required.

• Ability to travel 25+% across the Mediacom footprint to meet the needs of training requests.

• Satisfactory driving record required.

  Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

  Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

  Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

  Disclaimer: This position starts at $45,000.00. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

  #LI-Hybrid

Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact careersassistance@mediacomcc.com or dial 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

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