Description

We are in the process of recruiting a bilingual Spanish, Vietnamese, or Mandarin Customer Service Representative based in West Covina, California. This role is integral to our operations, handling inbound and outbound calls, delivering excellent customer care, and providing member services. The role offers a contract-to-permanent employment opportunity, ideal for candidates with skills in customer service, data entry, and Microsoft software.

Responsibilities:

• Provide stellar customer service through inbound and outbound call handling.

• Carry out member services, ensuring all customer needs are met.

• Maintain meticulous records of customer interactions and transactions.

• Resolve customer inquiries and concerns promptly and professionally.

• Utilize Microsoft Word and Outlook to manage customer data and communications.

• Process customer requests accurately, demonstrating a keen eye for detail.

• Adapt to varying work pace, managing tasks efficiently during busy periods.

• Contribute to a team culture that values loyalty and cooperation.

• Participate in training programs to continuously improve skills and knowledge.

• Monitor customer accounts, taking necessary action when required.

Requirements

• Applicant must have a minimum of one year of experience in a customer service role

• Proficiency in handling customer queries and complaints, demonstrating excellent customer service skills

• Capable of performing data entry tasks with high accuracy

• Must have working knowledge of Microsoft Word for document creation and editing

• Familiarity with Microsoft Outlook for managing detail oriented email correspondence and scheduling

• Strong ability to handle high-stress situations and maintain composure while dealing with customers

• Excellent interpersonal and communication skills to effectively interact with customers

• Proven problem-solving skills to address customer issues effectively and efficiently

• Demonstrated ability to work in a team-based environment

• Openness to work in different shifts, including weekends and holidays, as per business requirements.

TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .