Primary Responsibilities

Plan for the clinic according to company standards for excellent service and growth

Oversee the administering of tests, administrative tasks, and programs

Coordinate with staff and provide constructive feedback

Evaluate employee performance and meet with management

Monitor compliance to internal policies and industry standards

Ensure clinic is clean and ready to serve customers

Handle incoming telephone calls from prospective customers as well as assist current customers.

Review and evaluating procedures ranging from customer pricing and in-office practices

Target specific areas in the day-to-day activities which may need to improve efficiency

Keep employees motivated

Ensure customer satisfaction and reporting any issues

Work and meet with management to get the best performance from staff

Oversee customer support processes and work to enhance customer satisfaction

Manage Customer agreements with customer relations

Ensure that clinic staff conforms to all laws and established industry standards.

Plan persuasive approaches to convince potential clients to do business with the company. 

Meet or exceed established sales goals with effective customer relationship management

Handle potential client follow-up; prepare for upcoming presentations; organize files and communicate with management.

Sell all product offerings demonstrating professional sales ability, knowledge, and skills across all product lines.

Daily data entry into QuickBooks. As well as all pertinent tasks pertaining to QuickBooks.

Essential Qualifications:

Strong background and work experience in customer service and conflict resolution.

Excellent computer skills and proficient in excel, word, and email programs

Excellent communication skills both verbal and written

Knowledge of contract management and experience in implementing best practices.

Demonstrated leadership and vision in managing and/or major projects

Excellent interpersonal skills and a collaborative management style.