The Animal Emergency & Referral Associates in West Caldwell, NJ is hiring a an enthusiastic and passionate Client Care Liaison to join our outstanding team!

Schedule:

TBD

Position Overview:

A Veterinary Client Service Representative (CSR) with light tech assistant duties combines client-facing administrative tasks with basic technical support for veterinary procedures. This hybrid role requires a mix of customer service skills and fundamental clinical knowledge.

Primary Responsibilities:

Client Interaction:

• Greeting clients and their pets.

• Answering phone calls and scheduling appointments.

• Providing information on services, procedures, and pet care.

• Handling client inquiries and concerns.

  Administrative Duties:

• Managing patient records and maintaining accurate documentation.

• Processing payments and managing billing.

• Coordinating with veterinary staff to ensure efficient workflow.

• Sending reminders for appointments, vaccinations, and follow-ups.

  Customer Service:

• Ensuring a positive client experience through friendly and professional interactions.

• Addressing and resolving client complaints and issues.

  Light Tech Assistant Duties:

  1. Basic Animal Care:

• Assisting in handling and restraining animals during examinations.

• Preparing animals for procedures by ensuring they are calm and comfortable.

  2. Clinical Support:

• Cleaning and maintaining examination rooms and cages

  Required Skills:

• Effective verbal and written communication.

• Strong interpersonal skills for interacting with clients and team members.

• Ability to manage multiple tasks simultaneously.

• Attention to detail in maintaining records and scheduling appointments.

• Technical Skills: Basic knowledge of animal handling and care.

• Familiarity with veterinary management software and basic office applications.

• Ability to follow instructions and perform basic clinical tasks accurately.

• Ability to lift and restrain animals.

• Capacity to stand for extended periods and perform physical tasks.

  Training and Education:

• Courses or certifications in veterinary assisting or related fields can be advantageous but are not always required.

• On-the-job training provided by the veterinary clinic.

• Basic training in animal handling and veterinary procedures.

  Collaborative Roles:

  In this hybrid role, the CSR ensures effective communication and coordination between clients and the veterinary team while supporting the clinic's technical and clinical functions. This dual responsibility helps maintain a smooth operation and enhances the quality of care provided to pets and their owners.

  Benefits & Compensation:

• Medical

• Dental

• Vision

• EAP

• Pet Insurance Options

• Pet Discounts

• 401k

• Student Debt Assistance

• 6 Paid Holidays

• Recover Training and Certification for qualified staff

• Fear Free Training and Certification for qualified staff

• CE Reimbursement for qualified staff

  Education Requirements

• High school diploma or GED required.

   

  Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

  Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

  Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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