Join Our Team as a Career Resource Room (CRC) Attendant!

Trehab, a dedicated Community Action Agency, provides free Workforce Development programs to empower our community. We are seeking a motivated and service-oriented individual to join our team as a Career Resource Room (CRC) Attendant at the Tioga County PA CareerLink®.

Position Details:

• Part-time (30 hours/week) with benefits
• Engaging role with direct public interaction, clerical tasks, and computer-based responsibilities

What You'll Do: As the first point of contact, you'll play a vital role in ensuring a welcoming and efficient experience for all visitors. Your daily responsibilities will include: ? Greeting and assisting individuals seeking in-person services ? Administering initial screening questionnaires and managing appointment schedules ? Coordinating customer flow and directing visitors to appropriate staff and resources ? Providing job search assistance, workshop information, & technical support in the Career Resource Center ? Conducting intake triage and maintaining a safe, organized environment ? Teaching job search workshops and preparing monthly reports ? Collaborating with a team to support job seekers with computer systems and employment opportunities

Why Join Trehab? At Trehab, you'll make a difference every day by helping individuals take the next steps toward employment and self-sufficiency. If you have strong communication skills, a passion for assisting others, and enjoy working in a dynamic environment, we encourage you to apply!

TREHAB is family-oriented and offers our employees excellent benefits and paid time off.

Apply today and become part of a team dedicated to workforce development and community support!

Key Responsibilities:

• Customer Assistance: Greet and triage visitors upon arrival, directing them to the appropriate staff and services.
• Career Resource Support: Assist job seekers with PA CareerLink® registration, website navigation, and service referrals.
• Program Presentations: Provide job seekers with information on employment programs and resources.
• Professional Communication: Engage with a diverse range of professionals while maintaining a positive and professional demeanor.
• Workshop Facilitation: Assist with and conduct job readiness workshops as needed.
• Administrative Support: Perform clerical tasks, including answering calls, assisting job seekers over the phone, taking messages, providing clear information, copying documents, recording meeting notes, and preparing monthly reports.
• Unemployment Compensation Knowledge: Stay informed on current UC filing procedures.
• Collaborative Engagement: Coordinate with PA CareerLink® partners to enhance service delivery.
• Confidentiality Compliance: Maintain strict confidentiality of customer information.

Ideal Candidate Qualifications:

• Professionalism: Engages with customers courteously and respectfully.
• Adaptability: Thrives in a dynamic environment with shifting responsibilities.
• Reliability & Composure: Dependable, punctual, and performs well under pressure.
• Collaboration & Service: Strong teamwork and customer service skills.
• Organization & Accuracy: Highly organized with excellent record-keeping abilities.
• Technical Proficiency: Skilled in Microsoft Office Suite and Google Suite programs.

Minimum Qualifications

• Must be able to pass all required PA Clearances upon hire and possess a valid driver's license.

Required Knowledge, Skills, & Abilities

• Workforce Development Expertise: Familiarity with workforce programs, services, strategies, and performance metrics.
• Customer Service Excellence: Strong interpersonal skills and a customer-focused approach.
• Career Counseling Profici ncy: Experience assisting with resume and cover letter development.
• Client Assessment & Support: Knowledge of customer assessment, program eligibility determination, and providing training and support services.
• Regulatory Understanding: Ability to interpret and adhere to federal, state, and local policies and regulations.
• Communication Skills: Strong verbal and written communication abilities.
• Organizational & Multitasking Abilities: Highly organized with the capacity to manage multiple tasks efficiently.
• Client Engagement: Comfortable working with both job seekers and business clients.
• Diversity & Inclusion: Ability to effectively serve and support diverse populations.
• Professional Integrity: Maintains strict confidentiality, credibility, and professionalism.
• Technical Proficiency: Working knowledge of Microsoft Office programs, with the ability to provide basic instruction to customers.
• Valid Driver's License: Required for job-related travel.

Trehab is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other legally protected status. We encourage all qualified individuals to apply and are dedicated to providing a workplace that promotes growth, respect, and equal opportunity for all.

To apply, you must be enrolled in PA CareerLink® AND logged on to your PA CareerLink® account, CLICK ON Apply Now, select a resume and click Continue.  Follow Employers' instructions on the following screen to ensure you are properly referred to this job posting.