Service Writer

Job Details

Job Location

Exit 40 Truck Services - Weedsport, NY

Position Type

Full Time

Salary Range

$20.00 - $24.00 Hourly

Job Shift

Day

Description

Position: Fulltime

Shift: Day

Hourly: $20.00-$24.00 (based on experience)

The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.

Responsibilities:

• Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate

• Invoice customers at time of closing order>confirm price table accuracy/customer billing information

• Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.

• Compiles repair details in Transman for onsite units and road service trucks.

• Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.

• Develops estimates and communicate immediately 10% variance

• Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.

• Adept and proficient with all shop related operating procedures, processes and workflows

• Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)

• Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.

• Knowledgeable and supports Safety, ELD & CSA communications with Drivers

  Benefits:

• Aetna (offer 2 plans)

• Company Sponsored HRA card (Health Reimbursement)

• Dental

• Vision

• Pet Insurance / Pet Discount program

• Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)

• Company Sponsored Group Life Insurance (1x annual salary)

• EAP- Employee Assistance Program

• Wellness Program

• Profit Share Program

• 401K Company Match

• PTO (Paid Time off)

• 6 - Paid Holidays

Qualifications

Qualifications :

• 5- year experience as a Service Writer

• 3- year experience specialized knowledge in the heavy-duty equipment field

• High school diploma; associates degree preferred

• Mechanical / technical knowledge

• Ability to multitask

• Attention to details

• Self-motivated / team player

  Requirements :

• Must be able to pass a post-hire drug screen, background check and employment verification

  Location:

• Weedsport, NY

  Company Website :

• www.pagetrucking.com