Service Writer - Lead

Job Details

Job Location

Exit 40 Truck Services - Weedsport, NY

Position Type

Full Time

Salary Range

$26.00 - $30.00 Hourly

Job Shift

Monday - Friday: 8:00am to 5:00pm

Description

Position: Full-time

Hours: Monday-Friday / 8:00AM-5:00PM

Pay range: $26.00-$30.00 based on experience

Job purpose

The Service Writer proactively and reactively coordinates repairs for the fleet. This includes initiating services and repairs by ascertaining performance problems and services requested/required. The service writer verifies warranty and service contract coverages, develops estimates, plans technicians, schedules outside vendors, reviews and completes repair orders.

Duties and responsibilities

• Able to perform the duties of the Service Writer, as required.

• Manage and mentor all Service Writers to accomplish job responsibilities.

• Daily review of all outstanding repair orders with staff to ensure accountability and troubleshooting support

• Review PM, Internal DVIR, and Fault Codes DAILY with Service Writers to make sure units are addressed timely

  Internal Shop Activities

• Regular Attendance & Punctuality.

• Communicate with internal departments (example: Dispatch, Financial Services), as necessary.

• Answer general repair order questions for service writers to accurately finalize within 24 hours max of completion.

• Answer general invoice questions for service writers to accurately close invoices.

• Understand and explain estimates to the customer immediately within prescribed variances.

• Adjust invoices or estimates within specified limits.

  Outside Vendor Activities

• Monitor the scheduled offsite work each day for PMs, breakdowns, and DVIRs reported.

• Follow-up with outside vendors about outstanding scheduled repairs.

• Compile repair details in the Transman software for onsite units and road service trucks.

  Warranty Activities

• Review and manage warranty claims as required:

• Open the claim.

• Track & process the claim.

• Follow up on warranty claims and shortages that require additional information/parts/pictures.

  Driver Support Activities

• Provide rotating week and weekends on call coverage (company cell phone provided or reimbursement).

• Answer incoming calls in a professional manner and return all customer calls prior to close of business each day.

• Follow up to completion on all incoming inquiries.

• Knowledgeable and complies the Safety, ELD, and CSA communications with drivers.

• Understand driver operations and work completed within the daily driver functions.

  Benefits :

• Meritain Aetna, (offer 2 different health plans)

• Company Sponsored HRA Card

• Excellus Dental

• Excellus Vision

• Colonial Voluntary Supplemental Benefits (accident, disability, medical bridge, cancer)

• 1x annual salary Life Insurance Policy

• Unum- voluntary life insurance

• Pet Insurance / Pet Discount Program

• EAP- Employee Assistance Program

• Profit Share Program

• 401K and Company 401K Match

• PTO- Paid Time Off

Qualifications

Qualifications

Required

• Experience as a Service Writer (5+ years).

• High School Diploma; associate degree preferred.

• Mechanical/technical knowledge.

• Ability to multi-task.

• Attention to details.

• Self-motivated/team player.

• Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies.

• Ability to pass DOT drug screening and background check.

• Professional image and attitude with all customers – representing KTC at all times.

• Experience with specialized knowledge in the heavy duty, tractor, and trailer field.

  Preferred

• Adept and proficient at Transman, TMW, and all required Microsoft Suite tools used.

  Physical requirements

• Able to sit for long periods of time, use hands, or reach with hands and arms; walking short distances is required.

• Able to read, write, talk, and hear.

• Able to lift/move up to 75 lbs.

• Repetitive tasks with few breaks.

• Exposed to various extreme elements such as noise, dust, dirt and debris.