Description We are in search of a dedicated Sr. Customer Service Representative to become a part of our team in Wayne, New Jersey, United States. In this role, you will be handling customer orders, maintaining client relationships, and managing account-related tasks in a dynamic workplace. This position offers a long-term contract employment opportunity in the industry.

Responsibilities:

• Accurate and efficient processing of customer orders using various software such as SAP, CRM, Epic Software, and ERP - Enterprise Resource Planning

• Ensuring meticulous data processing to maintain accurate customer credit records

• Handling about 10-20 customer orders daily, with each order taking approximately 20-30 minutes to enter

• Providing outstanding customer service and managing client-facing tasks

• Overseeing customer accounts and taking necessary actions based on account status

• Answering inbound calls, including possible phone coverage for the front desk

• Managing individual customer accounts assigned to you

• Utilizing 'About Time', 'Order Entry', and other computer programs as necessary for the role

• Ensuring efficient claim administration, billing functions, and benefit functions as part of customer service duties. Requirements • Proficiency in computer programs and software applications

• Experience in CRM (Customer Relationship Management) systems

• Skilled in data processing and management

• Knowledge of Epic software is desirable

• Familiarity with ERP (Enterprise Resource Planning) systems

• Experience with About Time software is a plus

• Ability to handle and manage answering inbound calls effectively

• Understanding of benefit functions and how to apply them to customer service

• Proficiency in billing functions and associated software

• Experience in claim administration, including processing and tracking

• Ability to handle order entry tasks, including data input and tracking

• Familiarity with SAP or similar business management software

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle stress

• Exceptional problem-solving abilities and attention to detail

• Proven track record in a customer service role, preferably at a senior level.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .