JOB REQUIREMENTS: IncredibleBank TITLE Customer Experience Specialist CATEGORY Community Banking DESCRIPTION We know what you\'re thinking. \"What kind of name is IncredibleBank?\" Well, we\'re glad you asked. With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible. At IncredibleBank, we\'re all about ICE. What\'s ICE? ICE stands for Incredible Customer ExperienceTM (that\'s right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today. So - how can you help us live up to our name? About the Role We are eager to discuss the prospect of you joining our team as our next incredible team member! This position reports to the Customer Experience Supervisor at our IncredibleBank branch location on 17th Avenue in Wausau, WI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include: * Proactively greeting customers at the door, establishing a foundation for a positive interaction. Acting as a customer ambassador for the bank and providing a high-quality customer experience worthy of our brand. * Gaining a basic understanding of bank products and services. Identifying opportunities to connect the customer with banking partners to grow a customer\'s entire financial relationship. * Utilizing banking software and systems to assist customers with their banking needs in branch, to include processing customer transactions such as deposits, loan payments, withdrawals, etc. * Verifying all check and deposit amounts are accurate. Following all endorsement procedures and verifying that appropriate information is collected (such as signatures) in support of the transaction. Ensuring all items are negotiable before processing the transaction. * Maintaining cash levels within your drawer with minimal errors or variances in accordance with company policy. * Completing debit card maintenance and reorders as it pertains to lost cards and fraud. * Understanding and effectively demonstrating the use of mobile app technology to assist customers with their digital banking needs, to include enrolling in e-statements, completing mobile deposits, and scheduling transfers. This is a regular part-time, hourly non-exempt position, averaging approximately 20-25 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday and 9 am to 12 pm CST on Saturdays. This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI. Intermittent travel to other nearby branch locations in the Wausau area may be required to assist with staffing coverage. About You You do what is right over what is easy. You don\'t settle for good enough. You\'re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. T Equal Employment Opportunity/M/F/disability/protected veteran status Apply Here: https://www.click2apply.net/PGpAb2hAEQAd6uVKDCprE6 PI253680172 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/PGpAb2hAEQAd6uVKDCprE6